Hero BPO Interview Questions and Answers

GD was an great experience

Moderate test easy to clear

Q1. Self introduction
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Q2. Understanding questions
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Q3. Stability questions
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Q4. Family background
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Q1. Self introduction
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Q2. Communication check
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Q3. Understanding questions
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Q4. Stability questions
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Aptitude means a reasoning type questions solved

This refers to the arrangement in alphabetical order from A to Z, as well as organizing the numbers from 1 to 26.

Q1. What is meant by the term "plant"?
Ans. 
A plant is a living organism that typically grows in soil and has roots, stems, leaves, and often flowers.
• Plants are multicellular organisms

• They obtain energy through photosynthesis

• Examples include trees, flowers, grass, and vegetables
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Q2. What is the process of photosynthesis?
Ans. 
Photosynthesis is the process by which plants, algae, and some bacteria convert light energy into chemical energy to produce glucose and oxygen.
• Photosynthesis occurs in the chloroplasts of plant cells.

• During photosynthesis, plants take in carbon dioxide and water, and using sunlight, convert them into glucose and oxygen.

• The equation for photosynthesis is: 6CO2 + 6H2O + light energy -> C6H12O6 + 6O2.

• Chlorophyll, a pi...read more
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English Writing and vocabulary knowledge

Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
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Q1. Salary discussion and practical thinking ability
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Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. No any questions
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Q2. Only says normal details
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Q1. No any questions
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Q2. Normal details only
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Q1. Discussed work hour
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Q2. Salary discussion
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Q1. Directly meet vp
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Q2. Discussion week off
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Q1. Introduce yourself
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Q2. Tell me what do you like about your city and what you dont like and why
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Q3. If you become a MLA of your city what will you do
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Q4. What do you know about AM Infoweb
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It was a versity test, it was conducted to check your communication skills. You will have to speak seeing what sentences is written on screen, then there will be sentences which is spoken to you and have to repeat it. In 3rd section you have to speak on the topic for 45 sec. 4th section include grammar.

Q1. Introduce yourself
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Q2. What are your hobbies
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Q3. What is your salary expectations
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Q4. What does Infoweb does
Ans. 
Infoweb is a company that specializes in processing executive data and providing solutions for businesses.
• Infoweb offers data processing services for executives and businesses

• They provide solutions for optimizing data management and decision-making processes

• Examples include data analysis, reporting, and visualization services
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Q5. Tell me about your family
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Q6. How you manage your time
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Q1. Difference between clustered and non clustered index
Ans. 
Clustered index physically reorders the data in the table while non-clustered index creates a separate structure.
• Clustered index determines the physical order of data in the table, while non-clustered index does not.

• A table can have only one clustered index, but multiple non-clustered indexes.

• Clustered index is faster for retrieval of data, while non-clustered index is faster for retrieval of specific rows.

• Example: Clu...read more
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Q2. Palindrome
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Q1. About my introduction
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Q2. My work roles and responsibilities
Ans. 
As a Real Time Management Associate, my work roles and responsibilities include monitoring and analyzing real-time data to make informed decisions.
• Monitoring real-time data to ensure operations are running smoothly

• Analyzing data to identify trends and make recommendations for improvements

• Making quick decisions based on real-time information

• Communicating with team members to coordinate responses to real-time issues
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Q1. About my introduction
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Q2. My roles and responsibilities
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As a Real Time Management Associate, my roles and responsibilities include monitoring and optimizing real-time operations to ensure efficiency and productivity.
• Monitoring real-time performance metrics

• Identifying and addressing operational issues as they arise

• Optimizing workforce scheduling and resource allocation

• Collaborating with team members to improve processes

• Providing timely reports and analysis to management
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Q1. My introduction
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Q2. My roles and responsibilities
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As a Real Time Management Associate, my roles and responsibilities include monitoring and analyzing real-time data to optimize operational efficiency.
• Monitoring real-time data to identify trends and patterns

• Analyzing data to make recommendations for improving efficiency

• Collaborating with team members to implement changes based on data analysis

• Ensuring timely response to any issues or discrepancies in operations
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Q3. My work experience
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Q4. About varient some questions related to my work
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