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Hero BPO

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4.1

based on 28 Reviews

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Hero BPO Interview Questions and Answers

Updated 19 Sep 2022

Hero BPO Interview Experiences

1 interview found

Telecalling Executive Interview Questions & Answers

user image Anonymous

posted on 19 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. About my self my last experience I work. With the mass call net the process was there Vodafone inbond process any kind of query they call on our helpline no we solve there queries and email also to my it d...
    • Add your answer
  • Q2. They ask for last experience
    • Add your answer
  • Q3. They ask me for my daily routine so I told them I wake up 6 am in the morning I clean my home then I take a bath then I make breakfast and lunch for my kid I go to my kid for ready to for the school I send...
    • Add your answer
  • Q4. The ask for my last trip so my ans was Manali i went Manali with my husband and some of my friends we arrived 1st kullu at night we stay in night in kullu then in morning the view Was amazing in kullu we s...
    • Add your answer
  • Q5. The social media topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Full of confidence give ur ans if they ask ur last experience tell them confident and in details if the ask any questions for any topic give them ans in confidence and tell ur last salary and what salary u want

Telecalling Executive Interview Questions asked at other Companies

Q1. Which accounting platforms have you worked on? Which one do you prefer the most?
View answer (3)

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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·
works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Lead Business Analyst Interview Questions & Answers

IKS Health user image Anonymous

posted on 20 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. Give a brief about the work which I did on day to day basis in the previous organisation as a Business Analyst.
  • Ans. 

    As a Business Analyst, I was responsible for gathering and analyzing business requirements, creating functional specifications, conducting stakeholder meetings, and facilitating communication between business and IT teams.

    • Gathered and documented business requirements from stakeholders

    • Analyzed data to identify trends and make recommendations for process improvements

    • Created functional specifications for new software deve...

    • Answered by AI
    Add your answer
  • Q2. Have you worked in Waterfall model / Scrum model?
  • Ans. 

    Yes, I have experience working in both Waterfall and Scrum models.

    • I have experience working in Waterfall model, where requirements are gathered upfront and the project progresses in a linear fashion.

    • I have also worked in Scrum model, where the project is divided into sprints and iterative development is done.

    • In Waterfall model, I have worked on projects with well-defined scope and fixed timelines.

    • In Scrum model, I have...

    • Answered by AI
    Add your answer
  • Q3. What was the team size which I handled as a Business Analyst?
  • Ans. 

    I have experience handling teams ranging from 5 to 15 members as a Business Analyst.

    • Managed a team of 8 analysts in a previous project

    • Collaborated with a team of 12 developers and testers in another project

    • Led a team of 5 business analysts in a recent initiative

    • Answered by AI
    Add your answer
  • Q4. And the background about the project and my roles and responsibilities working with the offshore / onshore teams
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Was there any interaction with the onshore folks ? If yes then what was my role?
  • Ans. 

    Yes, I had regular interactions with the onshore team to gather requirements and provide updates on project progress.

    • Regularly communicated with onshore team to gather requirements

    • Provided updates on project progress to onshore stakeholders

    • Collaborated with onshore team to ensure alignment on project goals

    • Answered by AI
    Add your answer
  • Q2. Who was the PO in your team ? How Business Analyst and the PO coordinate?
  • Ans. 

    The Product Owner (PO) in my team was responsible for defining and prioritizing the product backlog. Business Analyst and PO coordinate through regular meetings, communication, and collaboration.

    • The PO defines and prioritizes the product backlog based on business value and stakeholder needs.

    • The Business Analyst works closely with the PO to understand requirements, gather feedback, and ensure alignment with business goa...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. How was the requirements being gathered? Who used to gather the requirements ? Is the PO or the Business Analyst in your team?
  • Ans. 

    Requirements were gathered through collaboration between the Product Owner and Business Analyst in the team.

    • Requirements were gathered through stakeholder interviews, workshops, and document analysis.

    • The Product Owner and Business Analyst worked closely together to ensure all requirements were captured accurately.

    • The Business Analyst facilitated the requirements gathering process and documented the findings for review ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I had 3 rounds of technical interview for Lead Business Analyst job profile, one with the VP, Manager and the AVP. All the technical rounds were cleared successfully. The interviewers were so kind, they had shared the feedback and the result on the spot at the end of the interview call. I had to follow up during each interview call to the HR reconfirming about the status of the interview in each stage. After the 3rd final technical round the HR ghosted as they didn't had the budget. In the initial call itself it was discussed clearly about the expectations which I had in terms of compensation.
A humble request to all the fellow job seekers, please get it confirmed at each stage with the HR before agreeing for next round of interview if they really are going to accept the expectations of compensation. As it will save your time a lot and focus on the interview calls which you really deserve rather than getting ghosted at the end.

Reconciliation Specialist Interview Questions & Answers

Statestreet HCL Services user image Anonymous

posted on 5 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How handling team and process discrepancy the Breaks and handling call to oversight team for error call.
    • Add your answer
  • Q2. I will learn new things and growth
    • Add your answer
  • Q3. How setup new funds
    • Add your answer
  • Q4. We have behaviour in management
    • Add your answer
  • Q5. Always positive thoughts and hard work
    • Add your answer

Interview Preparation Tips

Topics to prepare for Statestreet HCL Services Reconciliation Specialist interview:
  • Bank Reconciliation
Interview preparation tips for other job seekers - Some of the people they don't talk properly but they will do great hard worker and smart work. You have to give to chance to them develop and trainings.

Sdet Automation Test Engineer Interview Questions & Answers

ReSource Pro user image Mona Pani

posted on 4 Feb 2025

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Jan 2025.

Round 1 - Technical 

(5 Questions)

  • Q1. What is type casting
    • Add your answer
  • Q2. What's stlc
    • Add your answer
  • Q3. Framework structure for TestNg
    • Add your answer
  • Q4. Besic questions on jmeter and sql
    • Add your answer
  • Q5. How to update name in database.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Epicenter Technologies user image Anonymous

posted on 1 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce to your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. About you past experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introducation of yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

    • Answered by AI
    Add your answer
  • Q2. About salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company more perfect for fresher

Accounts Receivable Caller Trainee Interview Questions & Answers

Prochant user image Anonymous

posted on 2 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

GD was an great experience

Round 2 - Aptitude Test 

Moderate test easy to clear

Round 3 - One-on-one 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Understanding questions
    • Add your answer
  • Q3. Stability questions
    • Add your answer
  • Q4. Family background
    • Add your answer
Round 4 - Technical 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Communication check
    • Add your answer
  • Q3. Understanding questions
    • Add your answer
  • Q4. Stability questions
    • Add your answer

Business Executive Interview Questions & Answers

AM Infoweb user image Anonymous

posted on 19 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

IQ test, Vocabulary test

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Where do you see 5 years from now
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - A good place to work for people who like to learn & grow

Associate 4 Interview Questions & Answers

RND Softech user image Anonymous

posted on 5 Feb 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide information about yourself?
    • Add your answer
  • Q2. Can you describe your previous work experience?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please seek better opportunities at other companies.

Quality Controller Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Feb 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. I forget it what was the question that she asked to me
    • Add your answer
  • Q2. I forgot it what was the question that she asked yo me
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. I forget all the question
    • Add your answer
  • Q2. I forget all questions
    • Add your answer

CSR Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 9 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

English Writing and vocabulary knowledge

Round 2 - Technical 

(1 Question)

  • Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
  • Ans. 

    Email writing to address a player's concern about encountering a bug in the game

    • Acknowledge the player's concern and apologize for the inconvenience caused

    • Explain that the issue is being looked into by the development team

    • Assure the player that a fix will be implemented as soon as possible

    • Offer compensation or a gesture of goodwill for the inconvenience

    • Provide a contact email or support channel for further assistance

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and practical thinking ability
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go on and give it a shot. The company is a nice place to work and grow😍😍
More about working at Hero BPO

Hero BPO Interview FAQs

How many rounds are there in Hero BPO interview?
Hero BPO interview process usually has 2 rounds. The most common rounds in the Hero BPO interview process are Resume Shortlist and HR.
How to prepare for Hero BPO interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hero BPO. The most common topics and skills that interviewers at Hero BPO expect are Process Improvement, Analytical, Automobile, B2C and Customer Satisfaction.
What are the top questions asked in Hero BPO interview?

Some of the top questions asked at the Hero BPO interview -

  1. They ask me for my daily routine so I told them I wake up 6 am in the morning I...read more
  2. The ask for my last trip so my ans was Manali i went Manali with my husband and...read more
  3. They ask for last experie...read more

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Hero BPO Reviews and Ratings

based on 28 reviews

4.1/5

Rating in categories

4.2

Skill development

3.5

Work-life balance

4.1

Salary

3.9

Job security

4.1

Company culture

4.0

Promotions

4.1

Work satisfaction

Explore 28 Reviews and Ratings
Hero BPO Salaries in India
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