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Head Digital Works
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Head Digital Works Interview Questions and Answers for Experienced
Head Digital Works Interview Experiences for Experienced
7 interviews found
Anonymous
I applied via IIM Jobs and was interviewed in Jun 2024. There were 3 interview rounds.
SQL Coding Test - asked 5 queries related to joins, ranks, group by
Asked guesstimates, technical CV Question, case
Asked guesstimate, market entry question, case
Associate Interview Questions asked at other Companies
Selected
I applied via LinkedIn and was interviewed in Jul 2023. There were 4 interview rounds.
(1 Question)
- Q1. Overall Experience Review
(1 Question)
- Q1. 5 Min of Experience
(1 Question)
- Q1. Final Round of Discussion
Senior Marketing Analyst Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
(3 Questions)
- Q1. How to deal with a frustrating customer?
- Ans.
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
- Q2. Why would a customer gets frustrated?
- Ans.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
- Q3. How to handle customers
- Ans.
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
Customer Service Executive Interview Questions asked at other Companies
Sohail Hamza
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 5 interview rounds.
Basic maths and logical thinking
(1 Question)
- Q1. Why did you choose this company?
(1 Question)
- Q1. How well do you think you will be helpful Here.
(1 Question)
- Q1. What’s your salary expectation
Interview Preparation Tips
Risk Analyst Interview Questions asked at other Companies
Head Digital Works interview questions for popular designations
I applied via Approached by Company and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. It was good experienve
- Q2. Self introduction and general quiestions overall experience
(1 Question)
- Q1. Previous company experiences
- Ans.
I have 5 years of experience in customer care, working for a leading telecommunications company.
Worked as a Senior Customer Care Executive for XYZ Telecom
Handled customer queries and complaints through various channels like phone, email, and chat
Resolved complex issues by coordinating with different departments
Provided exceptional customer service and ensured customer satisfaction
Trained and mentored new team members
Ac...
(1 Question)
- Q1. What are your salary expectations?
- Ans.
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my expertise and the responsibilities of the role.
I have researched the market rates for similar positions and expect to be compensated accordingly.
I am open to discussing the salary range for this position during the negotiation process.
I value fair compensation that recognizes my contributions to the company's succ...
Interview Preparation Tips
Senior Customer Service Executive Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 4 interview rounds.
Competitive programming
System design with low level design
(1 Question)
- Q1. Call with VP engineering
Module Lead Interview Questions asked at other Companies
Jobs at Head Digital Works
I applied via Walk-in and was interviewed in Aug 2021. There were 6 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Self introduction.
- Q2. Why you chose this job
- Q3. What do you know about our company
- Q4. Computer related questions
- Q5. Why do you want to work
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
(1 Question)
- Q1. Javascript and React fundamentals
Question completely out of domain
I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. Write a sql query
- Ans.
SQL query to retrieve employee names and their salaries from a table
Use SELECT statement to retrieve data
Specify the columns you want to retrieve (employee names and salaries)
Specify the table name where the data is stored
- Q2. Formula of vlookup
- Ans.
VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.
VLOOKUP searches for a value in the first column of a table and returns a value in the same row from a specified column.
The formula syntax is =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup]).
Example: =VLOOKUP(A2, B2:D10, 3, FALSE) will search for the value in cell A2 in the range B2:D10 and return the...
Skills evaluated in this interview
Interview Questionnaire
1 Question
- Q1. Leetcode medium questions
Interview Preparation Tips
Head Digital Works Interview FAQs
The duration of Head Digital Works interview process can vary, but typically it takes about less than 2 weeks to complete.
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Head Digital Works Interviews By Designations
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Interview Questions for Popular Designations
Head Digital Works Interview Process for Experienced
based on 5 interviews
Interview experience
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Head Digital Works Reviews and Ratings
based on 81 reviews
Rating in categories
Hyderabad / Secunderabad
0-5 Yrs
Not Disclosed
|
Software Engineer
25
salaries
|  ₹5.6 L/yr - ₹19.5 L/yr |
|
Software Development Engineer II
24
salaries
| ₹7.8 L/yr - ₹28 L/yr |
|
Module Lead
20
salaries
| ₹7.3 L/yr - ₹25 L/yr |
|
Senior Software Engineer
20
salaries
| ₹5.2 L/yr - ₹20.2 L/yr |
|
Team Lead
18
salaries
| ₹14.2 L/yr - ₹43.3 L/yr |
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