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Customer Support Executive
Head Digital Works
posted 1hr ago
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Flexible timing
Key skills for the job
Job Description
Experience: 0 to 5 years in a Semi-voice process.
Language Proficiency: English & Hindi & Tamil
Outbound calling to educate users on responsible gaming, communicate Responsible
Gaming policies and processes for an organization. Analyze accounts based on
GameScanner reporting. Also, Follow up on escalations from Customer support. Initiate
and execute all intervention steps as per the Responsible Gaming policy.
Skills:
- Excellent communication
- Active listening
- Written skills
- Upselling/Cross selling
- Exceptional customer service
- Product & Service understanding
- Problem-solving
- Multitasking
Responsibilities:
- Bring more conversions
- Retain customers
- Help organizations grow with higher retention, up-sells, and cross-sells
- Build lasting relationships with customers
- Solve customer problems in creative ways
- Utilize negotiation skills
Employment Type: Full Time, Permanent
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Head Digital Works Hyderabad / Secunderabad Office Location
500081
