HDFC Ergo General Insurance Call Center Agent Interview Questions and Answers for Experienced

I have a Bachelor's degree in Business Administration.

• Bachelor's degree in Business Administration

• Specialized in Marketing

• Took courses in Sales and Negotiation

• Attended seminars on Customer Relationship Management

I am passionate about helping people protect their assets and loved ones through insurance.

• I have a strong desire to help individuals and families plan for the unexpected.

• I believe in the importance of financial security and peace of mind that insurance provides.

• I am interested in the dynamic and evolving nature of the insurance industry.

• I enjoy analyzing risks and finding solutions to mitigate them.

• I have a background...read more

The core principles of Information Security are confidentiality, integrity, and availability.

• Confidentiality: ensuring that information is only accessible to authorized individuals

• Integrity: maintaining the accuracy and completeness of information

• Availability: ensuring that information is accessible to authorized individuals when needed

• Examples: encryption, access controls, backups, disaster recovery plans

Virus and malware are malicious software designed to harm computer systems and steal data.

• Virus is a self-replicating program that attaches itself to clean files and spreads throughout the system.

• Malware is a broader term that includes viruses, spyware, adware, and other malicious software.

• Malware can be used to steal sensitive information, damage files, or take control of a computer.

• Examples of malware include Trojan ...read more

I will immediately disconnect from the internet and run a virus scan to remove the virus.

• Disconnect from the internet to prevent further spread of the virus

• Run a virus scan using an updated antivirus software

• If the virus cannot be removed, seek help from IT support

• Regularly backup important files to prevent data loss