HDB Financial Services Phone Banking Officer Interview Questions and Answers

Rules of accountancy dictate that debits represent what comes in and credits represent what goes out, as well as debiting the receiver and crediting the giver.

• Debit what comes in, credit what goes out - this means that when money or assets come into the business, it is recorded as a debit, and when they go out, it is recorded as a credit.

• Debit the receiver, credit the giver - this principle is used when recording trans...read more

Providing excellent customer service is key to ensuring loan approval.

• Build rapport with customers to understand their needs and financial situation

• Educate customers on different loan options available to them

• Ensure all necessary documentation is completed accurately and submitted on time

• Communicate clearly and promptly with customers throughout the loan approval process

• Follow up with customers after loan approval to e