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based on 37.6k Reviews

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HCLTech Service Delivery Manager Interview Questions and Answers for Experienced

Updated 16 Apr 2024

HCLTech Service Delivery Manager Interview Experiences for Experienced

1 interview found

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 16 Apr 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
    • Add your answer

What people are saying about HCLTech

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harmoniousshako
Verified Icon
2w
works at
Accenture
How much to expect
Cctc - 27.4 (21.6 fixed + 5.8 variable) Yoe - 10.7 years Tech stack: .Net full stack + Azure PaaS Cognizant offered around 42% hike on fixed component and gave 32LPA (30.5 fixed + 1.5 variable) Got selected for HCL Tech (Henkel client) and LTIMindtree and expecting offers/HR discussion soon. Question is how much "Fixed component" should I ask them? Thanks in advance
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Interview questions from similar companies

Service Delivery Manager Interview Questions & Answers

Cognizant user image Anonymous

posted on 26 Oct 2021

I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Interview lead with work experience and technical questions related to the job requirement.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be humble, natural and carry a true and postive attitude and say no if you don't have the answer. Leaders are brilliant to feel the enthusiasm and attitude of a candidate.

Service Delivery Manager Interview Questions & Answers

TCS user image

posted on 30 May 2022

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. It includes managerial round
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. More on process related
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and if you are unaware of any answers be straight forward with answers

Service Delivery Manager Interview Questions & Answers

TCS user image Anonymous

posted on 7 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How big my team and what was the type of daily challenges used handle
    • Add your answer
  • Q2. Transitions and other areas on delivery and project
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Same questions as is in first round
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Current package and expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Shouldn't compare with MNCs originated in other than from India, as management culture and treatment of people varies on various notes.

Service Delivery Manager Interview Questions & Answers

Capgemini user image Anonymous

posted on 25 Oct 2021

I applied via Naukri.com and was interviewed in Apr 2021. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple Interview if you have your Domain Knowledge -Easy Crack
    • Add your answer
  • Q2. Domain , Cloud Experience , people manager responsibilities and Risk mitigation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident -Know what you are applying for - understand the GD , Check if you fit and the proceed - good luck

Service Delivery Manager Interview Questions & Answers

Cognizant user image Anonymous

posted on 21 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What was your biggest learning in your career?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please understand the job requirement really well before applying for the job. Ensure that your skill set matches the job requirement.

Service Delivery Manager Interview Questions & Answers

Cognizant user image abhi teja

posted on 21 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain a value added project delivered and what is the impact
  • Ans. 

    Implemented a new ticketing system to streamline support processes

    • Researched and selected a suitable ticketing system based on company needs

    • Customized the system to align with existing workflows and processes

    • Provided training to staff on how to use the new system effectively

    • Monitored and evaluated the impact of the new system on response times and customer satisfaction

    • Resulted in a 20% decrease in average resolution ti...

    • Answered by AI
    Add your answer
  • Q2. If you have to set up a new process from a client, what approach would you follow
  • Ans. 

    I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.

    • Understand the client's requirements and objectives

    • Document the process flow and key steps

    • Identify stakeholders and their roles

    • Create a project plan with timelines and milestones

    • Implement the process with clear commun...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about the past experience and projects. Quantify the results delivered

Service Delivery Manager Interview Questions & Answers

Capgemini user image Anonymous

posted on 18 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About SAP project delivery for AMS
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. About fitment, role etc
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Salary and designation negotiation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the process was smooth. It was for Senior Manager position

Service Delivery Manager Interview Questions & Answers

TCS user image Anonymous

posted on 8 Jun 2022

I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. All about current role and matching criteria for interview post.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and share details of current role.

Service Delivery Manager Interview Questions & Answers

Cognizant user image Anonymous

posted on 7 Aug 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About your profile
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be as much honest as you can.
More about working at HCLTech
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#13 Best Mega Company - 2021

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HCLTech Interview FAQs

How many rounds are there in HCLTech Service Delivery Manager interview for experienced candidates?
HCLTech interview process for experienced candidates usually has 3 rounds. The most common rounds in the HCLTech interview process for experienced candidates are Technical and HR.
How to prepare for HCLTech Service Delivery Manager interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Service Delivery Management, ITIL, End User, IT Service Desk and Project Management.
What are the top questions asked in HCLTech Service Delivery Manager interview for experienced candidates?

Some of the top questions asked at the HCLTech Service Delivery Manager interview for experienced candidates -

  1. It’s very simple and straight . Would like to understand company growth and a...read more
  2. Approach on service desk deliv...read more
  3. Automation habd...read more

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HCLTech Service Delivery Manager Salary
based on 341 salaries
₹9 L/yr - ₹38 L/yr
29% more than the average Service Delivery Manager Salary in India
View more details

HCLTech Service Delivery Manager Reviews and Ratings

based on 36 reviews

3.2/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

2.5

Salary

3.6

Job security

3.1

Company culture

2.5

Promotions

3.0

Work satisfaction

Explore 36 Reviews and Ratings
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