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Hapag-Lloyd Customer Care Executive Interview Questions and Answers

Updated 25 Jul 2023

Hapag-Lloyd Customer Care Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Grammar mathematics different question

Round 3 - HR 

(2 Questions)

  • Q1. Self introduction they are asking u flexible to work all shift i said yes
  • Q2. Hr round we are talking Annual package

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak well u will get job

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction Expectation Experience
  • Q2. About Your self
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Discusses with HR About Whole details.
  • Q2. About Job Details & wrok timeing & more details.
  • Q3. Need whole work clearfiaction in details?
  • Q4. Details about salary / leave / rest all details about facility.
  • Q5. About Duty time of wotking hours.
  • Q6. I would like to konw company facility.
Round 2 - Case Study 

What is the actual My roll in CMA& CGM ?

Interview Preparation Tips

Topics to prepare for CMA CGM Customer Service Executive interview:
  • About my Work
Interview preparation tips for other job seekers - I would like to work with CMA -CGM in CS department.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why did you choose this field?
  • Ans. 

    I chose this field because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to interact with diverse range of people

    • Desire to solve problems and make customers happy

  • Answered by AI
  • Q2. What's your favorite
  • Ans. 

    My favorite hobby is reading books.

    • I enjoy reading a variety of genres, from fiction to non-fiction.

    • Reading helps me relax and escape from reality for a while.

    • I love exploring new worlds and learning new things through books.

  • Answered by AI

I applied via Campus Placement and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

First in group discussion we have to start the first and we have to end the GD. Then only they can point out you and be confident while you are telling something. What ever you know speak about it.

Round 3 - HR 

(2 Questions)

  • Q1. About your self and your strength.
  • Q2. Why we should hire you. What was your expectations on salary.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and in interview you must need knowledge and speaking skills. You hand gesture and smile on face. Well dress up. Before attending make the structure that you want to speak and practice in front of mirror.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Related to my previous work
  • Q2. And field questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Wonderful all over
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about you something
  • Q2. Process knowledge in brief

Interview Preparation Tips

Interview preparation tips for other job seekers - Aptitude test on base knowledge of process

Interview Questionnaire 

2 Questions

  • Q1. What is logistics?
  • Ans. 

    Logistics refers to the process of planning, implementing, and controlling the movement of goods and services from the point of origin to the point of consumption.

    • It involves transportation, warehousing, inventory management, and packaging.

    • Logistics ensures that products are delivered to customers in a timely and cost-effective manner.

    • It plays a crucial role in supply chain management and can impact a company's profita...

  • Answered by AI
  • Q2. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • Experienced in handling customer inquiries, complaints, and resolving issues in a timely manner

    • Skilled in actively listening to customers and understanding their needs

    • Proficient in using customer relationship management (CRM) software to document interactions and track customer information

    • Excellent...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself. Be confident and learn about shipping and logistics.

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Indian Molasses Company Sales Executive interview:
  • Excel
  • Subject Matter Expertise
Interview preparation tips for other job seekers - Only believe your self full confidence.

I applied via Walk-in and was interviewed before Sep 2018. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Wich ports are in India
  • Ans. 

    India has multiple ports located along its coastline.

    • India has 13 major ports and around 200 minor ports.

    • Some of the major ports in India include Mumbai Port, Chennai Port, Kolkata Port, and Jawaharlal Nehru Port Trust.

    • These ports play a crucial role in facilitating international trade and commerce.

    • They handle a wide range of cargo including containers, petroleum products, coal, iron ore, and more.

    • The ports are managed...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was best experence as i was really nervous but still i maintained to b clam and cracked the interview.

Hapag-Lloyd Interview FAQs

How many rounds are there in Hapag-Lloyd Customer Care Executive interview?
Hapag-Lloyd interview process usually has 3 rounds. The most common rounds in the Hapag-Lloyd interview process are Resume Shortlist, Aptitude Test and HR.

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Hapag-Lloyd Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Hapag-Lloyd Customer Care Executive Salary
based on 7 salaries
₹1.2 L/yr - ₹5.2 L/yr
18% more than the average Customer Care Executive Salary in India
View more details

Hapag-Lloyd Customer Care Executive Reviews and Ratings

based on 4 reviews

4.5/5

Rating in categories

4.4

Skill development

4.5

Work-life balance

4.2

Salary

4.5

Job security

4.7

Company culture

3.9

Promotions

4.1

Work satisfaction

Explore 4 Reviews and Ratings
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