Great Learning Assistant Manager Operations Interview Questions and Answers

Q1. Introduction of yourself
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Q2. Scenario based question
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Q1. Tell me about the Work Experience
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Q2. How do you improve customer satisfaction
Ans. 
Improving customer satisfaction involves listening to feedback, providing excellent service, and resolving issues promptly.
• Listen to customer feedback and implement necessary changes

• Provide excellent customer service by training staff and ensuring quick response times

• Resolve customer issues promptly and effectively to show that their concerns are taken seriously
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Q1. How many commited hours can be provided
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Q2. Do you have stable Internet connection
Ans. 
Yes, I have a stable internet connection.
• I have a high-speed internet connection with minimal downtime.

• I use a reliable internet service provider to ensure consistent connectivity.

• I have a backup plan in case of any internet disruptions, such as using a mobile hotspot.
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Online aptitude test

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Q1. Abt previous exp
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Q1. Abt previous exp
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Q1. Asked about working experience.
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Q1. Asked to the reason for switching the profession and profile related questions. Sales targets
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Questions about previous experience, puzzle about 25 horses 5 racetracks

Questions about previous experience, evaluation of response to situations about operations delivery, how to prioritise between university, instructor and learner tickets.

Questions about previous experience, evaluation of response to situations about operations delivery, how to manage learner escalation about refunds, how will you proceed when you have a smaller number of evaluators and large number of submissions, what do you want to do long-term in your career

Covide - WFH Policies.

Q1. Salary and benefits.
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Q2. Why Unacademy.
Ans. 
Unacademy is a leading online learning platform with a diverse range of courses and top educators.
• Unacademy offers a wide variety of courses, from academic subjects to competitive exams preparation.

• The platform provides access to top educators and industry experts, ensuring high-quality learning.

• Unacademy's interactive live classes and recorded lectures make learning flexible and convenient.

• The community aspect of Unac...read more
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Q1. Work Experience Related
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Q2. Scenario Based Questions
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