Go First Cargo Agent Interview Questions and Answers

Q1. Tell me something about your work profile ?
Ans. 
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
• Provided excellent customer service by addressing customer inquiries and concerns

• Resolved customer complaints and issues in a timely and satisfactory manner

• Assisted customers with product information, troubleshooting, and order processing

• Maintained accurate records of customer interactions and t...read more
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Q1. Do you know about Job description ?
Ans. 
Yes, I am familiar with the job description for a Customer Service Agent.
• A Customer Service Agent is responsible for providing assistance and support to customers.

• They handle inquiries, complaints, and requests from customers through various communication channels.

• They strive to ensure customer satisfaction by resolving issues and providing accurate information.

• Customer Service Agents may also be responsible for proces...read more
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Q1. Tell me about yourself
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Q2. Why you want to join our company
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Q3. How you can say that you are fervent person
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If passenger want window seat and you have only aisle seat than how u can handle it

Q1. Tell me something about your self
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Q2. Tell me about your experience
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Online Basic english test
Written Cargo operation test

Q1. Gives me example when u encountered with angry customer and how you handle the situation.
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Q2. What you are expecting from us and why?
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Q1. 1.Tell me Something about yourself.
Ans. 
I am a detail-oriented and organized individual with experience in logistics and customer service.
• I have worked as a cargo agent for 3 years

• I am proficient in using logistics software such as CargoWise

• I have excellent communication skills and can handle customer inquiries and complaints

• I am able to multitask and prioritize tasks effectively

• I am a quick learner and can adapt to new situations easily
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Q2. About Notice Period
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Q1. About Distention of your international airport.
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Q2. Why should we hire you?
Ans. 
I have the necessary skills, experience, and dedication to excel in this role.
• I have a strong background in cargo handling and logistics.

• I am highly organized and detail-oriented, ensuring accurate and efficient cargo handling.

• I have excellent communication and customer service skills, allowing me to effectively interact with clients and resolve any issues.

• I am a quick learner and adapt easily to new systems and proces...read more
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Q3. How you fit for this job role?
Ans. 
I am a perfect fit for this job role because of my experience in cargo handling and my strong attention to detail.
• I have worked as a cargo agent for 3 years, where I gained extensive knowledge of cargo handling procedures and regulations.

• I am highly organized and detail-oriented, ensuring that all cargo is properly documented and handled with care.

• I have excellent communication skills, allowing me to effectively coordi...read more
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Q1. How to Handle the default situation.
Ans. 
Handling default situations requires quick thinking and problem-solving skills.
• Assess the situation and identify the root cause of the default

• Communicate with relevant parties to find a solution

• Implement a plan of action to resolve the default

• Document the default and the steps taken to resolve it

• Review the situation to prevent future defaults
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Q2. If you noticed the cargo damage or leaking what you will do?
Ans. 
I would immediately report the damage or leakage to my supervisor and follow the company's protocol for handling such situations.
• Inspect the cargo regularly to identify any damage or leakage

• Notify the supervisor immediately

• Follow the company's protocol for handling such situations

• Take necessary steps to prevent further damage or leakage

• Document the incident for future reference
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Q3. Tell me something about your current job responsibilities.
Ans. 
As a Cargo Agent, my current job responsibilities include managing and coordinating the shipment of goods, ensuring compliance with regulations, and providing excellent customer service.
• Managing and coordinating the shipment of goods

• Ensuring compliance with regulations and documentation

• Providing excellent customer service

• Tracking and monitoring shipments

• Resolving any issues or delays in the transportation process

• Commun...read more
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