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Global Infotech Corporation

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Global Infotech Corporation Customer Service Executive Interview Questions and Answers

Updated 20 Sep 2022

Global Infotech Corporation Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Sep 2022

I applied via Job Fair and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What do you think about typical day in a customer service representative life
  • Ans. 

    A typical day in a customer service representative's life involves handling customer inquiries, resolving issues, and providing excellent service.

    • Interacting with customers through various channels such as phone, email, or chat

    • Listening to customer concerns and addressing them promptly and effectively

    • Providing product information, troubleshooting assistance, and technical support

    • Processing orders, returns, and refunds

    • M...

    • Answered by AI
    Add your answer
  • Q2. Answering phone calls Resolving customer issues
    • Add your answer
  • Q3. What is important -excellent product or friendly service
  • Ans. 

    Both excellent product and friendly service are important for customer satisfaction.

    • Excellent product ensures that customers receive high-quality and reliable solutions.

    • Friendly service creates a positive and personalized experience for customers.

    • A combination of both can lead to customer loyalty and positive word-of-mouth.

    • Examples: A restaurant with delicious food but rude staff may lose customers. Similarly, a friend...

    • Answered by AI
    Add your answer
  • Q4. Both are important because excellent product always sells and friendly fast service always helps to make this task easier
    • Add your answer

Interview Preparation Tips

Topics to prepare for Global Infotech Corporation Customer Service Executive interview:
  • Udemy
Interview preparation tips for other job seekers - Learn how to listen
Focus on body language
Be vulnerable

Top trending discussions

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Interview Tips & Stories
4d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
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Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 5 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
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Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

TCS user image Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
    • View 6 more answers
  • Q2. Regarding previous Organization.
    • Add your answer
  • Q3. Why did you left previous Organization.
    • Add your answer
  • Q4. What was your role in previous Organization.
    • Add your answer
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

    • Answered by AI
    View 1 more answer
  • Q6. Regarding Hobby
    • Add your answer
  • Q7. Job stability
    • Add your answer
  • Q8. And what you think about TCS.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 3 May 2021

Interview Questionnaire 

1 Question

  • Q1. How will you handle Customers
  • Ans. 

    I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

    • Actively listen to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Provide prompt and effective solutions to address customers' issues

    • Maintain a positive and professional attitude throughout the interaction

    • Follow up wi

    • Answered by AI
    View 22 more answers

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 10 Oct 2020

I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Whenever you go for a interview first maintain ur attitude well.Dress up in formal,Trim ur hairs n beard be clean.Be optimistic.Communicate In a good manner with recruiter don't show ur cheap tricks.Ask whatever doubts u have especially about ur salary.Try to know for whom ur working or which company u r going to work. know before they tell u about the company.Maintain a good relationship with ur higher authority for ur future it will lead to ur growth.Give the best of yours.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Qualifications and experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Situation questions, language proficiency
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Commitment to work for the company for a long term
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be natural and upsell about your good quality
More about working at Global Infotech Corporation
  • HQ - Delhi,NCT, India

Global Infotech Corporation Interview FAQs

How many rounds are there in Global Infotech Corporation Customer Service Executive interview?
Global Infotech Corporation interview process usually has 1 rounds. The most common rounds in the Global Infotech Corporation interview process are One-on-one Round.
What are the top questions asked in Global Infotech Corporation Customer Service Executive interview?

Some of the top questions asked at the Global Infotech Corporation Customer Service Executive interview -

  1. Both are important because excellent product always sells and friendly fast ser...read more
  2. Answering phone calls Resolving customer iss...read more

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