Global Infotech Corporation Interview Questions and Answers

Salesforce security model includes profiles, roles, sharing rules, and field-level security.

• Profiles define what users can see and do in the system

• Roles determine record access based on hierarchy

• Sharing rules extend access to records beyond role hierarchy

• Field-level security restricts access to specific fields on objects

• Salesforce also offers encryption, two-factor authentication, and other security features

A typical day in a customer service representative's life involves handling customer inquiries, resolving issues, and providing excellent service.

• Interacting with customers through various channels such as phone, email, or chat

• Listening to customer concerns and addressing them promptly and effectively

• Providing product information, troubleshooting assistance, and technical support

• Processing orders, returns, and refunds

• M...read more

Both excellent product and friendly service are important for customer satisfaction.

• Excellent product ensures that customers receive high-quality and reliable solutions.

• Friendly service creates a positive and personalized experience for customers.

• A combination of both can lead to customer loyalty and positive word-of-mouth.

• Examples: A restaurant with delicious food but rude staff may lose customers. Similarly, a friend...read more