Gigatech Software and Manpower Services Salesforce Administrator and Developer Interview Questions and Answers

Q1. Your current role and your expectations
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Q1. Salesforce Portals, Service cloud, Matching Rules, Duplicate, Bulk data management,
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Q1. What is crm tool
Ans. 
CRM tool is a software used to manage customer relationships, interactions, and data.
• CRM stands for Customer Relationship Management

• Helps businesses track customer interactions, sales, and marketing efforts

• Improves customer satisfaction and retention

• Examples: Salesforce, HubSpot, Zoho CRM
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Q2. What are Salesforce service modules
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Salesforce service modules are pre-built functionalities that can be easily integrated into Salesforce to enhance its capabilities.
• Service Cloud module for customer service management

• Sales Cloud module for sales automation

• Marketing Cloud module for marketing automation

• Community Cloud module for building online communities

• Analytics Cloud module for data analysis and visualization
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Q3. What are Salesforce products
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Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and more.
• Sales Cloud - for sales automation and CRM

• Service Cloud - for customer service and support

• Marketing Cloud - for marketing automation and analytics

• Commerce Cloud - for e-commerce solutions

• Community Cloud - for building online communities

• Salesforce Platform - for app development and customization
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Q4. Salesforce applications
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Q5. Salesforce aditions
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20Mins Duration. Admin Interview Questions, FLOWS, AutomationTools, Salesforce Securities.

25 Mins Duration. Developing Trigger Coding, Handler Class, Test class, Integration.

Q1. 10 Minutes Duration. Introduction, Expected CTC.
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Q2. Introduce YourSelf
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Q3. What is the difference between Salesforce Admin and Developing.
Ans. 
Salesforce Admin focuses on configuration and maintenance, while Developer focuses on customization and coding.
• Admins focus on configuring and maintaining Salesforce orgs, such as setting up user permissions and creating workflows.

• Developers focus on customizing Salesforce orgs through coding, such as creating custom objects and integrations.

• Admins require declarative skills like point-and-click configuration, while De...read more
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Q4. What is Your Expected CTC As a fresher.
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Q1. Explain Lifecycle hook of LWC
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Lifecycle hooks in LWC are methods that allow developers to interact with the component lifecycle at specific points.
• Lifecycle hooks include connectedCallback, disconnectedCallback, renderedCallback, errorCallback, and others.

• connectedCallback is called when a component is inserted into the DOM.

• disconnectedCallback is called when a component is removed from the DOM.

• renderedCallback is called after the component's templ...read more
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Q2. Explain Security Model
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Security model refers to the framework that controls access to data within a system.
• Defines who can access what data

• Includes roles, profiles, and permissions

• Ensures data integrity and confidentiality

• Can be customized to meet specific security requirements
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Q3. How to acheive child to parent communication
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Child to parent communication can be achieved in Salesforce using lookup relationships or formula fields.
• Create a lookup relationship field on the child object that references the parent object

• Use formula fields to display parent information on the child record

• Utilize cross-object formulas to display parent fields on related lists or reports
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Q1. Difference between role and profile
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Q1. My self , Previous work knowledge, Salary expectations.
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Q2. Why you left last organisation?
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Q3. What is your salary expectations ?
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Q4. Where do you live at ?
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