Gigatech Software and Manpower Services Salesforce Administrator and Developer Interview Questions and Answers

20Mins Duration. Admin Interview Questions, FLOWS, AutomationTools, Salesforce Securities.

25 Mins Duration. Developing Trigger Coding, Handler Class, Test class, Integration.

Q1. 10 Minutes Duration. Introduction, Expected CTC.
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Q2. Introduce YourSelf
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Q3. What is the difference between Salesforce Admin and Developing.
Ans. 
Salesforce Admin focuses on configuration and maintenance, while Developer focuses on customization and coding.
• Admins focus on configuring and maintaining Salesforce orgs, such as setting up user permissions and creating workflows.

• Developers focus on customizing Salesforce orgs through coding, such as creating custom objects and integrations.

• Admins require declarative skills like point-and-click configuration, while De...read more
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Q4. What is Your Expected CTC As a fresher.
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Q1. What is crm tool
Ans. 
CRM tool is a software used to manage customer relationships, interactions, and data.
• CRM stands for Customer Relationship Management

• Helps businesses track customer interactions, sales, and marketing efforts

• Improves customer satisfaction and retention

• Examples: Salesforce, HubSpot, Zoho CRM
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Q2. What are Salesforce service modules
Ans. 
Salesforce service modules are pre-built functionalities that can be easily integrated into Salesforce to enhance its capabilities.
• Service Cloud module for customer service management

• Sales Cloud module for sales automation

• Marketing Cloud module for marketing automation

• Community Cloud module for building online communities

• Analytics Cloud module for data analysis and visualization
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Q3. What are Salesforce products
Ans. 
Salesforce products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, and more.
• Sales Cloud - for sales automation and CRM

• Service Cloud - for customer service and support

• Marketing Cloud - for marketing automation and analytics

• Commerce Cloud - for e-commerce solutions

• Community Cloud - for building online communities

• Salesforce Platform - for app development and customization
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Q4. Salesforce applications
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Q5. Salesforce aditions
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Q1. Your current role and your expectations
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Q1. Salesforce Portals, Service cloud, Matching Rules, Duplicate, Bulk data management,
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Q1. How to invoke flows - using other flows and Apex. How do we invoke an apex class from a flow and pass variables?
Ans. 
Flows can be invoked using other flows and Apex. Apex classes can be invoked from a flow by using invocable methods and passing variables as input parameters.
• To invoke a flow from another flow, use the 'Launch Flow' element in the Flow Designer.

• To invoke an Apex class from a flow, create an invocable method in the Apex class and annotate it with @InvocableMethod.

• Pass variables from a flow to an Apex class by defining i...read more
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Q2. Why can't we create a master detail on contact as the child object
Ans. 
Master-detail relationship on Contact as child object is not allowed due to data integrity concerns.
• Contact is a standard object and cannot be a child object in a master-detail relationship

• Master-detail relationships require the child object to have a lookup to the parent object

• Contacts are often used as the primary object in many relationships, making it unsuitable as a child object
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Q3. What is child to parent communication in LWC?
Ans. 
Child to parent communication in LWC allows a child component to communicate with its parent component.
• Child components can dispatch custom events to communicate with parent components.

• Parent components can listen for these custom events and handle them accordingly.

• This communication pattern helps in passing data and triggering actions between components.
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Q1. Write triggers for updating user email from contact emails.
Ans. 
Write triggers to update user email from contact emails
• Create a trigger on the User object

• Query for related Contact records

• Update User email field with Contact email
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Q2. How does LWC ensure data refresh
Ans. 
LWC ensures data refresh by using Lightning Data Service and @wire decorator.
• LWC uses Lightning Data Service to ensure data refresh without needing to write Apex code.

• The @wire decorator in LWC allows for declarative data binding and automatic refresh when data changes.

• LWC components can also manually refresh data using imperative Apex calls or by calling the refreshApex() method.
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It was easy and basic

Coding questions are bit complicated

Q1. Salesforce platform questions
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Q2. Basic hr questions and project based question
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Q1. Trigger to display all contacts on an account
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Q2. Diff bw 15 to 18 digits id
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Q1. Question related to flow, security
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Q2. Asked to write trigger related to after update
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Q1. Sales posting is best ?
Ans. 
Sales posting is best done through a well-designed and user-friendly interface.
• Utilize a CRM system like Salesforce for efficient sales posting

• Ensure data accuracy and consistency in sales postings

• Provide training and support to sales team on how to effectively use the sales posting system
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Q2. How to approach a person ?
Ans. 
Approaching a person involves being friendly, respectful, and considerate of their feelings and boundaries.
• Start with a friendly greeting or smile

• Introduce yourself and make small talk to break the ice

• Listen actively and show genuine interest in the person

• Respect their personal space and boundaries

• Be mindful of cultural differences and adjust your approach accordingly
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