Genpact Technical Associate Interview Questions and Answers

Ask technical questions and self information

Q1. Salary discussion
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Q2. When I can travel to Hyderabad for training.
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Q1. How you manage an Angry user?
Ans. 
Listen to their concerns, stay calm, empathize, apologize, offer solutions, escalate if necessary.
• Listen actively to their concerns without interrupting.

• Stay calm and composed, do not take their anger personally.

• Empathize with their situation and apologize for any inconvenience caused.

• Offer solutions or alternatives to address their issue.

• If unable to resolve, escalate the matter to a supervisor or manager.

• Follow up wi...read more
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Q1. Why you left your previous job?
Ans. In my case, I have left due to the process windup. You can always give an answer depending on your situation
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Q1. How can you support in data center?
Ans. 
I can provide support in a data center by monitoring systems, troubleshooting issues, performing maintenance tasks, and assisting with hardware installations.
• Monitor systems to ensure they are running smoothly

• Troubleshoot issues as they arise

• Perform maintenance tasks such as updating software and replacing hardware components

• Assist with hardware installations and upgrades
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Q2. If any network related issue comes what are the steps can follow and to trouble shoot on issue?
Ans. 
Follow systematic steps to diagnose and resolve network issues effectively.
• Check physical connections: Ensure cables are securely connected and devices are powered on.

• Ping test: Use the ping command to check connectivity to a specific IP address or domain.

• Check IP configuration: Use 'ipconfig' (Windows) or 'ifconfig' (Linux) to verify correct IP settings.

• Examine network devices: Restart routers, switches, or modems to ...read more
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Q3. How to maintain server inventory?
Ans. 
Regularly update server inventory, document all servers, track hardware and software details.
• Create a centralized inventory database or spreadsheet to track all servers.

• Include details such as server name, IP address, location, hardware specifications, software installed, and owner.

• Regularly update the inventory to reflect any changes or additions to the server infrastructure.

• Implement a labeling system for physical se...read more
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Q4. Are you participated any weekend activities if yes what they're?
Ans. 
Yes, I participate in weekend activities such as hiking, cooking classes, and volunteering.
• Hiking in nearby trails

• Attending cooking classes at a local culinary school

• Volunteering at a local animal shelter
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Q5. If any business down due to network issue then what are the action you taken and how can resolved the issue
Ans. 
I would first identify the root cause of the network issue, then prioritize fixing it based on impact, and communicate with stakeholders throughout the resolution process.
• Identify the root cause of the network issue by checking network logs and conducting network diagnostics.

• Prioritize fixing the issue based on the impact on business operations.

• Communicate with stakeholders, such as business owners and IT teams, to kee...read more
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Q6. Did you coordinate with vendors to trouble shoot on th issues?
Ans. 
Yes, I regularly coordinated with vendors to troubleshoot issues and find solutions.
• Regularly communicated with vendors to address technical issues

• Collaborated with vendors to identify root causes of problems

• Worked together with vendors to implement solutions

• Maintained positive relationships with vendors for ongoing support
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Q7. Why we used console?
Ans. 
The console is used for displaying output, debugging code, and interacting with the user in a text-based environment.
• Displaying output to the user

• Debugging code by printing variables and messages

• Interacting with the user by taking input

• Viewing error messages and logs
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Q8. What is the port number of telnet and why it is used?
Ans. 
Telnet uses port number 23. It is used for remote login to a computer or server.
• Telnet uses port number 23 for communication.

• It is used for remote login to a computer or server.

• Telnet allows users to access a command-line interface on a remote host.
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Q9. Do you know how to crimp cat5 or cat6 cable?
Ans. 
Yes, I am familiar with crimping cat5 and cat6 cables.
• I have experience crimping cat5 and cat6 cables for network installations.

• I am proficient in using a crimping tool to attach RJ45 connectors to the cables.

• I understand the color-coding scheme for wiring cat5 and cat6 cables.

• I have successfully tested crimped cables for connectivity and proper function.
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Q10. Did you participate in any PPM activities?
Ans. 
Yes, I have participated in various PPM activities including project planning, scheduling, monitoring, and reporting.
• Participated in project planning sessions to define scope, objectives, and deliverables

• Assisted in creating project schedules and timelines

• Monitored project progress and identified potential risks or issues

• Generated reports on project status, milestones achieved, and budget utilization
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Q1. Self introduction?
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Q2. What is your current company?
Ans. 
I am currently working at XYZ Company as a Technical Associate.
• XYZ Company is a leading tech firm specializing in software development.

• I have been with XYZ Company for 2 years, working on various projects.

• My role at XYZ Company involves troubleshooting technical issues and providing support to clients.
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Q3. What is your current CTC?
Ans. 
My current CTC is confidential and I prefer not to disclose it.
• CTC is confidential information and I prefer not to disclose it

• It is common practice to keep salary information private

• I am more focused on the opportunities and growth potential in this role
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Q4. What is your expected CTC?
Ans. 
My expected CTC is based on my experience, skills, and the industry standards.
• My expected CTC is in line with my qualifications and experience.

• I have researched the industry standards for this position and have set my expectations accordingly.

• I am open to negotiation based on the overall compensation package offered.
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Q5. What is your notice period?
Ans. 
My notice period is currently one month.
• Notice period is one month

• I am required to give one month notice before leaving my current job

• I can start in one month if selected
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Q6. Are willing to join how many days?
Ans. 
I am willing to join your team immediately upon receiving an offer.
• I am available to start immediately

• I can join within a week's notice

• I am flexible with the start date
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Q1. What tools do you use?
Ans. 
I utilize a variety of tools for technical tasks, including programming languages, version control, and collaboration platforms.
• Programming Languages: Proficient in Python and Java for software development.

• Version Control: Use Git for tracking changes in code and collaborating with teams.

• Integrated Development Environments (IDEs): Utilize Visual Studio Code and PyCharm for efficient coding.

• Collaboration Tools: Employ S...read more
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Q2. What are the best practices for handling support tickets?
Ans. 
Effective support ticket handling enhances customer satisfaction and operational efficiency.
• Acknowledge receipt of the ticket promptly to reassure the user that their issue is being addressed.

• Categorize and prioritize tickets based on urgency and impact, e.g., critical system outages should be prioritized over minor bugs.

• Communicate clearly and regularly with the user, providing updates on the status of their ticket.

• Do...read more
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Q3. What strategies can be implemented to improve and save ticket Service Level Agreements (SLAs)?
Ans. 
Implementing strategies to enhance ticket SLAs involves proactive management, effective communication, and continuous improvement.
• Prioritize tickets based on urgency and impact, ensuring critical issues are addressed first.

• Utilize automation tools to streamline ticket routing and responses, reducing resolution time.

• Regularly train support staff on best practices and new technologies to improve efficiency.

• Implement a kn...read more
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