GalaxE Service Desk Specialist Interview Questions and Answers

Q1. Name & bio & education
Add your answer
Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
Answered by AI
Add your answer

Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
Answered by AI
Add your answer
Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
Answered by AI
Add your answer

Q1. Networking question about class a - e
Add your answer
Q2. Tricky question about topology
Add your answer

Q1. Desktop support related
Add your answer
Q2. Technical related questions
Add your answer

Q1. What is difference between share printer and network printer?
Ans. 
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
Answered by AI
View 1 more answer
Q2. What is technical issues on desktop support engineer?
Ans. 
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
Answered by AI
Add your answer
Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
Answered by AI
Add your answer
Q4. What is Dora process?
Ans. 
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
Answered by AI
Add your answer
Q5. What is the latest OS?
Ans. 
The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
Answered by AI
Add your answer

Q1. What is monthly salary
Add your answer
Q2. What type of work did I get
Add your answer
Q3. What is time of work ?
Add your answer
Q4. Can I get part-time job
Add your answer

Mental maths,problem solving

Q1. How will you face company problem
Add your answer
Q2. By keeping adjustment and understanding with one another
Add your answer

Q1. Why you choose my company
Add your answer

Q1. Why you like this company
Add your answer

Q1. How will you taggle your sudden struggle if you face
Ans. I will take decision priority wise
Answered Anonymously
Add your answer

Q1. Pls do interview schedule
Add your answer
Q2. Html related questions
Add your answer
Q3. Css related questions
Add your answer

Q1. Routing protocols
Add your answer