Fusion Microfinance Brach Operation Manager Interview Questions and Answers

Q1. Tell me about your self
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Share your resume with confidence

Q1. About your knowledge and skills
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Q2. Banking and finance related
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Q3. Collection about loan
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Q4. Overall company profile
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Q5. Your skill and personality test
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Q1. How will you handle customer
Ans. 
I will handle customer complaints with empathy, active listening, and prompt resolution.
• Listen actively to the customer's concerns and show empathy towards their situation.

• Apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• Offer a solution or escalate the issue to a higher authority if necessary.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Ma...read more
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Q2. Have you ever managed people
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Q1. Sales and insurance experience
Ans. 
I have 5 years of sales experience in the insurance industry, including managing a team and exceeding sales targets.
• Managed a team of sales representatives in an insurance company

• Exceeded sales targets by 20% for 3 consecutive years

• Implemented new sales strategies to increase revenue
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Q2. Knowledge about the process and where will you see yourself after 3 years
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Q1. Salary discussion only
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Branch how maintenan

Q1. What is the branch manager responsibility
Ans. 
Branch manager responsibilities include overseeing daily operations, managing staff, ensuring customer satisfaction, and meeting financial goals.
• Overseeing daily operations of the branch

• Managing and leading branch staff

• Ensuring customer satisfaction and resolving customer complaints

• Meeting financial goals and targets set by the organization

• Developing and implementing strategies to increase branch profitability

• Maintaini...read more
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Q2. How to handling team
Ans. 
Handling a team involves effective communication, setting clear goals, providing support, and fostering a positive work environment.
• Communicate openly and regularly with team members to ensure everyone is on the same page.

• Set clear goals and expectations for each team member to work towards.

• Provide support and resources to help team members succeed in their roles.

• Foster a positive work environment by recognizing and re...read more
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Q1. Communication skills
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Q2. Customer service
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Q1. Cash handling management
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Q2. Branch maintenance
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Good impression good skills

Q1. Work experience
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Q2. Life ambination
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Business growth and team handling

Q1. What your cvolificatoin
Ans. 
I have a Bachelor's degree in Business Administration and 10 years of experience in banking and finance.
• Bachelor's degree in Business Administration

• 10 years of experience in banking and finance
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Q2. What your other jobs choices
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Q3. What are you finencial job choices
Ans. Very entrusting jobs becouse field work and pramotoin very fast
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Q4. Your father name
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Q5. Wh did you work before
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Q6. Where do you want to see this company go in the next 5 years
Ans. The way we workhere will give good performance the company will grow further or by fulfilling the target of our boss our cpmpany will grow
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Q7. If a woman is not giving e.m.i what will you do for her
Ans. Try to find out the reason for his background if he needs a loan we will motivate him by giving him a loan
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Q1. Sales management
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