Fulcrum Digital Senior Technical Support Engineer Interview Questions and Answers

SCCM (System Center Configuration Manager) is a software management suite developed by Microsoft for managing large groups of computers running Windows OS.

• SCCM allows for remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory.

• It helps organizations to manage their IT infrastructure more efficiently and securely.

• SCCM integrates...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, groups, and more

• Allows for authentication and authorization of users and computers

• Enables administrators to manage and secure network resources

• Supports features like Group Policy, LDAP, and Kerberos authentication

The project is a software application designed to provide technical support to customers experiencing issues with a product or service.

• Developed a user-friendly interface for customers to submit support tickets

• Implemented a ticketing system to track and prioritize customer issues

• Integrated knowledge base articles to provide self-help resources for common problems

The project is a software application designed to streamline technical support processes and improve customer satisfaction.

• Developed a user-friendly interface for customers to submit support tickets

• Implemented a ticketing system to track and prioritize support requests

• Integrated knowledge base for quick access to troubleshooting guides

• Utilized automation tools to expedite resolution times

• Conducted regular analysis of s

Biot number represents the ratio of internal resistance to external resistance in heat transfer, while Nusselt number represents the ratio of convective to conductive heat transfer.

• Biot number is used to determine the relative importance of internal resistance to heat transfer compared to external resistance.

• Nusselt number is used to determine the relative importance of convective heat transfer compared to conductive h...read more