Fujitsu Tech. Support Engg Interview Questions and Answers

I want to join this job because, I want to grow my career and enhance my skile and being a self independent

My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.

A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation

Developed a web-based inventory management system for a retail company

• Utilized Java for backend development

• Implemented responsive design using HTML, CSS, and JavaScript

• Integrated barcode scanning functionality for efficient inventory tracking

I was responsible for providing technical support to end users and troubleshooting application issues within the team.

• Providing technical support to end users

• Troubleshooting application issues

• Collaborating with team members to resolve issues

• Documenting solutions and best practices

My favorite movie is The Shawshank Redemption.

• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman

My favorite color is blue because it reminds me of the calming ocean and clear skies.

• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue

Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more

VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.

• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers

I applied for this job because of my passion for helping customers and resolving their issues.

• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles

I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.

• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more

Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.

• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor