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Freshworks Operations Associate Interview Questions and Answers
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Anonymous
Interview Preparation Tips
Experience: They asked to write 2 codes on recursion. Then some questions on resume. I asked them about the job profile and after knowing that they were hiring candidates for frontend programming, about which they didn’t mention in JAF. I told them that I was not interested in frontend development. And didn’t even answer any question after that. Unfortunately, I was selected.
General Tips: Plan your schedule judiciously keeping your capacity in mind. There is no point of making ideal plans and then not able to do even 50% of it.
Don’t get into unnecessary arguments or debate with people.
Don’t think about what others are doing. Focus on your preparation.
How you carry yourself matters. So, make sure you portray yourself in the way you want the other person to perceive you.
Be selective while applying for companies.
College Name: IIT Kanpur
Selected
I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.
Easy assignment with basic questions on patent
I applied via Naukri.com and was interviewed in Nov 2019. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell us about yourself and your last job?
- Ans.
I have a diverse background in sales and customer service. In my last job, I worked as a Sales Associate at a retail store.
Worked as a Sales Associate at a retail store
Assisted customers in finding products and making purchases
Handled cash transactions and operated the cash register
Maintained a clean and organized sales floor
Provided excellent customer service and resolved any issues or complaints
- Q2. What particular achievements have you had?
- Ans.
I have achieved several milestones in my career, including increasing sales by 20% and receiving a promotion to team lead.
Increased sales by 20% through strategic marketing campaigns
Received a promotion to team lead for consistently exceeding targets
Implemented a new customer service system resulting in improved customer satisfaction ratings
- Q3. Do an assignment on a competition analysis for our client?
- Ans.
Competition analysis assignment for a client
Identify direct and indirect competitors
Analyze competitors' products, pricing, and marketing strategies
Evaluate competitors' strengths and weaknesses
Assess market share and growth potential
Identify opportunities and threats in the competitive landscape
Interview Preparation Tips
2) Be prepared for multiple rounds of interview but don't panic. The same questions will be asked in each stage, so you will by and large have the same answer, you may have to talk about specific things that each interviewer may ask. But all in all about you and your experience.
3) Always wait for them to make you an offer for salary.
4) When HR makes you an offer. Be prepared that it will not be what you want.
- Just remember that they have a script of questions they will ask, if you answer them then they will think you can be hired at their decided CTC for you. But if you list out more points they can add to their list then they will also have to increase your salary. For example, you will have to spend a certain percentage of your salary on travelling and rent, and need to save more. List out additional online courses you have done that the average candidate has not. Point out to them that you were nominated for an award in your last job. These things count.
5) If you don't know the answer to a question of their's. Then say you don't know. But always, let them know you think you could learn it.
6) Recruiters know you can't know everything, and they don't expect you to. They also want to judge you on honesty, and how you respond to pressure.
7) JUST BREATHE. It will go far better than you planned. All the best!!!!
Selected
I applied via Campus Placement and was interviewed before Mar 2023. There were 2 interview rounds.
First round was easy to crack
(2 Questions)
- Q1. Tell me about yourself
- Q2. Explain your past experiences
Interview Preparation Tips
Chandan Kumar
Selected
I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.
Essay writing to check english.
Interview Preparation Tips
michael lobo
Selected
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
Chargeback rights and case study
Chargeback case study
(1 Question)
- Q1. Normal questionnaire and case study
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Can you tell me about yourself and your professional experience?
- Ans.
I am a detail-oriented professional with experience in operations management and process improvement.
Over 5 years of experience in operations management
Skilled in process improvement and efficiency
Strong attention to detail and problem-solving abilities
Previous roles include Operations Coordinator at Company X and Operations Manager at Company Y
(1 Question)
- Q1. Scenario-based questions were presented for you to answer
I applied via Company Website and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. If fresher is attending the interview then mostly they'll ask questions from resume What are generics, UML diagram for the proper medicine suggestions based on the patient allergies to a particular drug ...
Interview Preparation Tips
First round: versant test
Second round: Technical Interview 1
Third round: Technical Interview 2
Feedback of best of the 2 technical interviews will be considered.
IF selected will receive a call from HR
I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Advantage and disadvantage of framework.
- Ans.
Frameworks provide structure and pre-built components for software development, but can also limit flexibility and require learning curve.
Advantage: Provides structure and pre-built components for faster development
Advantage: Can improve code quality and maintainability
Disadvantage: Can limit flexibility and customization
Disadvantage: Requires learning curve and potential dependency issues
Example: ReactJS provides a fr...
(1 Question)
- Q1. What is Oops? Advantage and disadvantage
- Ans.
Oops stands for Object-Oriented Programming. It is a programming paradigm that uses objects to represent real-world entities.
Advantages: code reusability, modularity, encapsulation, inheritance, polymorphism
Disadvantages: complexity, steep learning curve, performance overhead
Example: creating a class 'Car' with properties like 'make', 'model', and 'year', and methods like 'start_engine' and 'stop_engine'
Interview Preparation Tips
Skills evaluated in this interview
Nirban Chatterjee
I applied via Naukri.com and was interviewed before Oct 2019. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Normal php questions like overriding,overloading,traits,interface,abstarct class nothing else.. It was online but in 2016.
- Q2. Go though those topic as they are very important and asked in most companies.
Interview Preparation Tips
Freshworks Interview FAQs
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