FLSmidth Operations Manager Interview Questions and Answers

Q1. About process and self introduction
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Q2. All process KPI'S
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Process KPIs are key performance indicators that measure the effectiveness and efficiency of a process.
• Process KPIs help identify areas for improvement and monitor progress towards goals.

• Examples of process KPIs include cycle time, error rate, customer satisfaction, and productivity.

• Process KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART).

• Regularly tracking and analyzing process KPIs ca...read more
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Q1. Discussed on salary
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Q2. About expectation
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Q1. Deferred and Unearned review
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Q2. Revenue recognition multiple promises TP allocation
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Q3. Tell me about Fixed assets
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Q4. Tell me about Leases
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Q5. CARO reporting of Fixed Assets
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Q1. About market size
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Sales skills and communication skills

Q1. HVAC related questions
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Q1. Last company work profile discussion and CTC
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Q1. Technical and market size with all India head
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Q1. To draw a Vapor Compression Cycle.
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A Vapor Compression Cycle is a thermodynamic cycle used in refrigeration and air conditioning systems.
• The cycle consists of four main components: compressor, condenser, expansion valve, and evaporator.

• The refrigerant enters the compressor as a low-pressure gas and leaves as a high-pressure, high-temperature gas.

• The high-pressure gas then flows into the condenser where it releases heat and condenses into a high-pressure...read more
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Q2. How does a VRF work?
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A VRF (Variable Refrigerant Flow) system uses refrigerant to heat or cool multiple zones simultaneously by varying the flow rate.
• VRF systems use a single outdoor unit connected to multiple indoor units.

• Refrigerant flow is controlled by inverters to match the heating or cooling demand of each zone.

• Each indoor unit can operate independently, allowing for individual temperature control in different areas.

• VRF systems are e...read more
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Q1. How to handle Customers
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Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their needs and concerns.

• Remain calm and composed, even in challenging situations.

• Offer solutions or alternatives to resolve issues.

• Provide excellent customer service to build loyalty and trust.

• Follow up to ensure customer satisfaction.

• Example: Apologize for any inconvenience caused and offer a discount or refund if neces
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Q1. Tell me about Yourself?
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Q2. What are Roles and Responsibilities in your current organization ?
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Q3. What is your total Years of Experience in HVAC Sales?
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I have 8 years of experience in HVAC sales.
• 8 years of experience in HVAC sales

• Managed a team of sales representatives

• Successfully increased sales by 20% in the last year
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Q4. Are you interested to relocate?
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Q5. What is your current CTC , Fixed and Variable and Notice Period
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Q1. Take me through your resume
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Q2. Who are Architects ,Consultants you have worked in Pune territory , And how was the Business enquiry generation from them?
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Q3. What is your total Sales Target ? Break up in Lakhs and Number of ODU. What are the products you are handling?
Ans. 
My total Sales Target is 50 Lakhs with 100 ODU. I handle products like electronics, home appliances, and furniture.
• Total Sales Target: 50 Lakhs

• Number of ODU: 100

• Products handled: electronics, home appliances, furniture
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Q4. What is day to day activity , How many meetings you do in a day? Major contributor for business? How you convince customer for your Products and brand.
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Q1. Brief me about Yourself?
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Q2. Why you are leaving your current organization in very short span of time ?
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Q3. Why -why Analysis - from 1st company to last company --why did you left?
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Q4. Are you aware how to do heat load , BOQ preparation? what are the parameters you consider for BOQ preparation?
Ans. 
Yes, I am aware of how to do heat load and BOQ preparation.
• For heat load calculation, I consider factors like building size, insulation, number of occupants, and equipment usage.

• For BOQ preparation, I consider materials needed, quantities required, labor costs, and any additional expenses.

• I also take into account any special requirements or specifications provided by the client or project manager.

• Examples: For heat loa...read more
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Q5. Are you married ? comfortable to relocate ?what is your current CTC? Expected CTC? Notice period?
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Q6. What are the territories you have handled? who are the major dealers ?and what is the business contribution?
Ans. 
I have handled territories in the Midwest region, major dealers include ABC Company and XYZ Inc., and have contributed to a 20% increase in business.
• Handled territories in the Midwest region

• Major dealers include ABC Company and XYZ Inc.

• Contributed to a 20% increase in business
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2 Hours -logical ,Apti & case based questions.

Q1. When you can join the organization if you got selected?
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Q2. What is your in hand Salary ? what is fixed component & variable into CTC?
Ans. 
My in hand salary is the amount I receive after deductions. The fixed component of my CTC is the guaranteed portion of my salary, while the variable component depends on performance.
• In hand salary is the amount received after deductions such as taxes and other withholdings.

• Fixed component of CTC is the guaranteed portion of salary, such as base salary.

• Variable component of CTC is the portion that can vary based on perf
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Q3. What is your expected CTC?
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My expected CTC is negotiable based on the responsibilities and benefits offered for the Assistant Manager position.
• My expected CTC is based on industry standards and my level of experience.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that reflects my skills and contributions to the role.
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Q4. What is your notice period ?is it negotiable ? Salary slip sharing for Offering Salary fitment
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Q5. What is the medical coverage given in your current organisation?
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Q1. Tell me about yourself.
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Q2. What are the roles and responsibilities associated with this position?
Ans. 
The roles and responsibilities of an Assistant Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and assisting the Manager in decision-making.
• Overseeing daily operations to ensure smooth functioning of the business

• Managing and supervising staff members to ensure productivity and efficiency

• Ensuring customer satisfaction by addressing complaints and resolving issues

• Assisting the...read more
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Q1. How will you handle new projects?
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I will handle new projects by creating a detailed plan, delegating tasks effectively, monitoring progress, and adjusting as needed.
• Create a detailed project plan outlining goals, timelines, and resources

• Delegate tasks to team members based on their strengths and expertise

• Monitor progress regularly to ensure deadlines are met

• Adjust the plan as needed based on feedback and unforeseen challenges
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