Flipkart Office Assistant Interview Questions, Process, and Tips

I would apologize to the customer and offer to rectify the situation by either refunding or delivering the first product.

• Apologize to the customer for the inconvenience caused

• Offer to rectify the situation by either refunding or delivering the first product

• Ensure that the customer is satisfied with the resolution

• Take steps to prevent similar issues from happening in the future

I would assess the problem and offer a solution based on the customer's needs and the company's policies.

• Listen to the customer's concerns and gather information about the problem

• Check the company's policies and procedures for handling product-related issues

• Offer a solution that meets the customer's needs and is within the company's guidelines

• Follow up with the customer to ensure their satisfaction with the resolution

I would follow the company's refund policy and assist the customer in the process.

• Ask the customer for the reason for the refund request

• Check the company's refund policy to ensure eligibility

• Assist the customer in filling out any necessary forms

• Process the refund according to the company's policy

• Apologize for any inconvenience caused

I will listen to the customer's problem, gather relevant information, and provide a solution that meets their needs.

• Listen actively to the customer's problem

• Ask relevant questions to gather more information

• Provide a solution that meets the customer's needs

• Follow up with the customer to ensure their satisfaction

I would explain the benefits of EMI option and how it can make the purchase more affordable for the customer.

• Explain the concept of EMI and how it works

• Highlight the affordability factor of EMI option

• Mention any special offers or discounts available on EMI purchases

• Assure the customer of hassle-free EMI process

• Provide information on the required documents and eligibility criteria for EMI option