Naukri Office Assistant Interview Questions and Answers

Ms office

Q1. What i know about flipkart what work I have to do or mai ee how do i do this
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Q2. The products that the customer ordered did not happen, but the second product got delivered, what would you do?
Ans. 
I would apologize to the customer and offer to rectify the situation by either refunding or delivering the first product.
• Apologize to the customer for the inconvenience caused

• Offer to rectify the situation by either refunding or delivering the first product

• Ensure that the customer is satisfied with the resolution

• Take steps to prevent similar issues from happening in the future
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Q1. The customer purchased the products, how will you solve the problems related to the product?
Ans. 
I would assess the problem and offer a solution based on the customer's needs and the company's policies.
• Listen to the customer's concerns and gather information about the problem

• Check the company's policies and procedures for handling product-related issues

• Offer a solution that meets the customer's needs and is within the company's guidelines

• Follow up with the customer to ensure their satisfaction with the resolution
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Q1. Customer wants refund money what will you do
Ans. 
I would follow the company's refund policy and assist the customer in the process.
• Ask the customer for the reason for the refund request

• Check the company's refund policy to ensure eligibility

• Assist the customer in filling out any necessary forms

• Process the refund according to the company's policy

• Apologize for any inconvenience caused
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Q1. The customer has a problem related to Delveray, how will you solve it?
Ans. 
I will listen to the customer's problem, gather relevant information, and provide a solution that meets their needs.
• Listen actively to the customer's problem

• Ask relevant questions to gather more information

• Provide a solution that meets the customer's needs

• Follow up with the customer to ensure their satisfaction
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Q1. What will you tell the customer to take the products on the EMI option?
Ans. 
I would explain the benefits of EMI option and how it can make the purchase more affordable for the customer.
• Explain the concept of EMI and how it works

• Highlight the affordability factor of EMI option

• Mention any special offers or discounts available on EMI purchases

• Assure the customer of hassle-free EMI process

• Provide information on the required documents and eligibility criteria for EMI option
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Reasoning,Mathamatics

Reasoning, logical aptitude,information technology

Q1. Ask personal information
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Q2. Need lot of people
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Q3. Ask B2B sales and ask previous company
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Q1. How is the work system in office
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Q2. Total basic salary package??
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Q3. Joining system in Amazon company
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Q4. About Amazon company
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Q1. Your family background
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Q2. Total qualification ,
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Q3. Total work experience
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Q4. Without qualification
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