Fiserv Quality Analyst Interview Questions and Answers

A typical case interview.

Q1. Case interview for a banking company
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Q2. Standard guestimate questions
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Identify QA (service) related errors in a customer's complaint follow-up email.

Q1. What is something about yourself that very few people know?
Ans. 
I am a certified scuba diver and have explored coral reefs in multiple countries.
• I obtained my scuba diving certification in Thailand during a vacation.

• I have dived in the Great Barrier Reef in Australia and the Red Sea in Egypt.

• Exploring underwater ecosystems is a passion of mine that very few people know about.
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Q2. How do you manage conflicts with your colleagues?
Ans. 
I address conflicts by actively listening, seeking common ground, and finding mutually beneficial solutions.
• Actively listen to the concerns of colleagues

• Seek common ground and understanding

• Collaborate to find mutually beneficial solutions

• Maintain professionalism and respect during conflict resolution
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Q1. What are the various techniques used for root cause analysis?
Ans. 
Various techniques for root cause analysis include 5 Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis, and Failure Mode and Effects Analysis.
• 5 Whys: Asking 'why' repeatedly to identify the root cause of a problem.

• Fishbone Diagram: Identifying potential causes of a problem by categorizing them into branches.

• Fault Tree Analysis: Analyzing the various components that could lead to a specific failure.

• Pareto Ana...read more
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2 case studies asked, from topics picked up from my CV

Q1. Another case study round
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Market entry case of an airline cobrand card

Estimate the size of tea market in india

Psychometric test only

Basic case studies conducted by 2 interviewies

Another case study round

Q1. To test culture fir
Ans. 
Testing culture fit is essential for successful consultant-client relationships.
• Conducting behavioral interviews to assess values and work style

• Observing how the candidate interacts with team members and clients

• Reviewing past experiences and projects to gauge alignment with company culture
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Q1. We want QA do you give interview
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Q2. Please give interview
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Q1. Tell me about yourself
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Q2. Quality questions
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Q1. Data structure question. Implement bubble sort
Ans. 
Bubble sort is a simple sorting algorithm that repeatedly steps through the list, compares adjacent elements, and swaps them if needed.
• Bubble sort works by repeatedly passing through the array and comparing adjacent elements.

• If the first element is greater than the second, they are swapped. This process is repeated until no swaps are needed.

• Example: For the array ['apple', 'orange', 'banana'], after one pass, it become...read more
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Q2. Aptitude and analytical test
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Q1. Im waiting for Interview
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Q2. Ready to join Phonepe - please call XXXXX
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Q1. Please contact XXXXX
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Q2. I'm immediate joiner, 6 Yrs of exp in quality auditing
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