Firsthub Seller Support Associate Interview Questions and Answers

Q1. Tell me your introduction
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Q2. What is your experience
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Q3. What was your job role
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Very easy to crack

Very easy and simple where everyone got same topic with 15 members of virtual round

Q1. In this round also very easy they've asked few few small small questions
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Q2. What is ip address What do you know about this role
Ans. 
An IP address is a unique numerical identifier assigned to every device connected to the internet.
• IP stands for Internet Protocol

• It consists of a series of numbers separated by periods

• It identifies the location of a device on a network

• It allows devices to communicate with each other over the internet

• Example: 192.168.1.1
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Q1. What is your name
Ans. My name is aadil ahmad dar
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Q2. What is you qualification
Ans. 
12th+ 1 year diploma in computer science
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Q3. What is your age
Ans. 
My age is 24 years old
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Q4. Why do this job
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Q5. What about your family members
Ans. 
I have 5 family members Mom. Dad. Sis. 2 brothers
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Q1. Tell me about yourself
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Q2. Previous day routine
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It was voice assessment test

Q1. Tell me about yourself
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Q2. Description this room
Ans. 
This room is a cozy living room with a fireplace and comfortable seating.
• The room has a fireplace

• There is comfortable seating

• The decor is cozy

• The lighting is warm

• There are throw pillows and blankets
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Based on English grammar and proficiency.

Q1. Listing to Sentence in Foreign Accent and then repeating the same.
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Q2. Reading a 100 to 200 words paragraph and then after 30 seconds rewriting it with the important points.
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Q3. Email writing: 3 topics would be given you have provide a reply based on amazon policies and principles.
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Q1. Tell me about yourself?
Ans. 
Experienced customer service professional with a background in retail and a passion for helping others.
• Over 5 years of customer service experience in retail settings

• Strong communication and problem-solving skills

• Passionate about providing excellent support to customers

• Ability to work well under pressure and in a fast-paced environment
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Q2. Achievement or Challenges in your current organisation?
Ans. 
Successfully implemented new customer service system resulting in 20% increase in customer satisfaction.
• Implemented new customer service system

• Achieved 20% increase in customer satisfaction

• Overcame resistance to change from team members
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Q3. Why do you want to leave your current job?
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for career advancement

• Want to learn new skills and gain different experiences

• Seeking a more supportive work culture

• Interested in a change of industry or focus

• Current job lacks opportunities for growth
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Q4. Email writing: 1 topic would be provided and in 10 mins we have to provide a response based on the details provided to you.
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Q1. Make me go through your cv which is in my hand
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Q2. Work experience related questions
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Q3. Counter questions with a real example where he wanted to test my acceptance and humbleness
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Q4. Able to work on changeable shifts?
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Q5. Will you be able to work under pressure during multi tasking?
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Aptitude test is conducted for confirmation

Group discussion is done with the seniority

Q1. About personal details
Ans. My name is kalpana...here and there to do job in Amazon which is more important to me. This job is my passion
Answered by Samudrala kalpana
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Q2. About job reference from where I got it
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Q3. Why it is important to me
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Q1. Questioning from the HR or through writing mode
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Q2. Writing mode is good
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Q3. I love to do this job
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Q4. I am very interested and waiting for job offer Letter
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English language test

Q1. Just basic things like education and background
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