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FirstCry Senior Customer Service Executive Interview Questions and Answers

Updated 8 Sep 2022

FirstCry Senior Customer Service Executive Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic test kpi kra experience target

Interview Preparation Tips

Interview preparation tips for other job seekers - Your attitude and skills depends your career

Interview questions from similar companies

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Sales ke bare mein
  • Q2. Customer ke pass jakar on road in karna
  • Q3. Company ke bare mein batana

Interview Preparation Tips

Interview preparation tips for other job seekers - Anytime interviews

I applied via Walk-in and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. Good management &good leaning Market
  • Q2. Good work enivimont good jobs
  • Q3. Very nice job good working and
  • Q4. Good management &good job
  • Q5. Good management good work
  • Q6. Very nice job and jobs
  • Q7. Good jobs and very nice
Round 3 - One-on-one 

(4 Questions)

  • Q1. Good jobs and very nice jobs
  • Q2. Very jobs nice working
  • Q3. Good good job nice job
  • Q4. Nice job good jobs g

Interview Preparation Tips

Interview preparation tips for other job seekers - Some time not sticks in good jobs and

I applied via Recruitment Consulltant and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

About copany details hw to be good with champion and customers about the field in the market

Interview Preparation Tips

Interview preparation tips for other job seekers - good to work in meesho company as a sales officer

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Work experience
  • Q2. R u comfertable traveling
  • Ans. 

    Yes, I am comfortable traveling for work.

    • I have experience traveling for work in my previous roles.

    • I am adaptable and enjoy exploring new places.

    • I am willing to travel for client meetings and conferences.

    • I understand the importance of face-to-face interactions in sales.

    • I am organized and can handle the logistics of travel efficiently.

  • Answered by AI
  • Q3. What is your study status
  • Q4. Graduate
  • Q5. Can u join immediatly
  • Q6. Will you able to sell product by showing them on thier phone screen on the app
  • Q7. This is something new,but India is going through digitalisation,so ofcourse that wouldnt be that problem.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good,i got selected,after two days i got a cl bck,and on 3 days i did my joining procedure

I appeared for an interview before Sep 2021.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about your self and your previous organisation?
Round 2 - One-on-one 

(1 Question)

  • Q1. Why you want to join this organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say ‚ u left ur previous organisation for growth.

I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

My work experience and my knowledge

Interview Preparation Tips

Topics to prepare for Udaan Sales Executive interview:
  • Hard-work
  • Self confidence
  • Punchualty
  • customer support
  • Computer operator
Interview preparation tips for other job seekers - Only experience person and very hardworking person and honest and punchal

Interview Questionnaire 

1 Question

  • Q1. Why is English needed in India when our language is Hindi

Interview Preparation Tips

Interview preparation tips for other job seekers -
Tell me something about your self?
Tell me something about last company experience?
Tell me something about your school life ?
Tell me something about your favourite destination and why?
Tell me something about Your last trip ?
How did you celebrate your Last birthday ?
Salary expectations.

Did you travel gurgaon?

Are you confertable for rotationap shift?

1. Customer Service
Customer service BPOs (business processing outsourcers) are companies that specialize in handling customer queries that come in via email, chat, phone, social media, and other channels. Studies show that customers whose problems are solved quickly and easily tend to be faithful to the company.

2. Customer Service Representative
A customer service representative is an individual who interacts with customers on behalf of the company, usually to address their concerns.
3. Customer Obsessions
When a company treats its own customer to be God
Customer obsession describes organizations that continuously add value to the customer experience. These companies collect feedback regularly and prioritize customer needs in every business goal. They're more concerned with retaining and delighting existing customers than acquiring new ones.

4. BPO
Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction experience
  • Q2. Self Introduction experience and about your

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and best opertunty manger also support and staff is best no pressure

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your self and experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - All employees want comfortable job and high salary and company environment

FirstCry Interview FAQs

How many rounds are there in FirstCry Senior Customer Service Executive interview?
FirstCry interview process usually has 2 rounds. The most common rounds in the FirstCry interview process are Resume Shortlist and Aptitude Test.

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FirstCry Senior Customer Service Executive Salary
based on 10 salaries
₹2.2 L/yr - ₹3.6 L/yr
26% less than the average Senior Customer Service Executive Salary in India
View more details

FirstCry Senior Customer Service Executive Reviews and Ratings

based on 3 reviews

5.0/5

Rating in categories

4.8

Skill development

5.0

Work-life balance

5.0

Salary

4.6

Job security

4.8

Company culture

4.6

Promotions

4.2

Work satisfaction

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