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FirstCry Customer Relationship Officer Interview Questions and Answers
FirstCry Customer Relationship Officer Interview Experiences
9 interviews found
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Why r u want join
- Ans.
I am passionate about building strong relationships with customers and helping them achieve their goals.
I have a strong background in customer service and enjoy interacting with people.
I believe in the importance of providing excellent customer support and going above and beyond to meet their needs.
I am excited about the opportunity to work in a role where I can make a positive impact on customer satisfaction and loyal
- Q2. How long u have experience in sales
- Ans.
I have 5 years of experience in sales.
I have worked in sales for 5 years
I have experience in both B2B and B2C sales
I have consistently met and exceeded sales targets
I have experience in building and maintaining customer relationships
How to get complete your target,
How to manage it if walkings is down
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service professional with a strong background in building relationships and resolving issues.
Over 5 years of experience in customer service roles
Skilled in communication and problem-solving
Proven track record of improving customer satisfaction
Familiar with CRM systems and tools
- Q2. Aptitude test
Interview Preparation Tips
I applied via Company Website
(2 Questions)
- Q1. Tell me about your self ?
- Q2. How many years experience
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Mar 2023. There was 1 interview round.
(1 Question)
- Q1. AUPT and AVPT , Business Development?
FirstCry interview questions for designations
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Can you describe the Key Performance Indicators (KPIs) that your store uses?
- Ans.
Our store uses KPIs such as customer satisfaction score, average handling time, and conversion rate.
Customer satisfaction score measures how satisfied customers are with our service.
Average handling time tracks how long it takes for customer inquiries to be resolved.
Conversion rate indicates the percentage of customers who make a purchase after interacting with us.
Selected
I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. In which line did you work earlier
- Ans. Earlier i work in Retail sector
How did hande the customer
(1 Question)
- Q1. Why did you leave company
- Ans. I had to leave the company because of family issue.
Interview Preparation Tips
(2 Questions)
- Q1. About yourself Your experience
- Q2. Your sales ability check
Interview Preparation Tips
Selected
I applied via Indeed and was interviewed before Sep 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about yourself
- Q2. Where are you working currently
- Q3. What's your salary there
- Q4. How many years of experience do you have
Interview Preparation Tips
I applied via Indeed and was interviewed in Sep 2021. There were 3 interview rounds.
The HR sent me a Google forms and there was 7 questions with options.
(1 Question)
- Q1. What were your previous job roll? What were you did there?
Interview Preparation Tips
- Retail Sales
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Interview questions from similar companies
Customer Relationship Officer Interview Questions & Answers
BlackBuck
Anonymous
posted on 13 Sep 2021
I applied via Naukri.com and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How will you sell??
- Ans.
I will sell by understanding the customer's needs and offering solutions that meet those needs.
Listen actively to the customer's needs
Offer solutions that meet those needs
Highlight the benefits of the solutions
Address any concerns or objections the customer may have
Close the sale by asking for the customer's commitment
Interview Preparation Tips
FirstCry Interview FAQs
The duration of FirstCry Customer Relationship Officer interview process can vary, but typically it takes about less than 2 weeks to complete.
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FirstCry Customer Relationship Officer Interview Process
based on 14 interviews
1 Interview rounds
- Resume Shortlist Round
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FirstCry Customer Relationship Officer Reviews and Ratings
based on 36 reviews
Rating in categories
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372
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|  ₹1.5 L/yr - ₹6.5 L/yr |
|
Software Developer
271
salaries
| ₹2.6 L/yr - ₹9.1 L/yr |
|
Purchase Executive
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| ₹2.5 L/yr - ₹6 L/yr |
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Assistant Manager
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