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FedServ Banking Officer Interview Questions and Answers

Updated 2 Apr 2023

FedServ Banking Officer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, general banking, mathematic

Round 3 - Group Discussion 

Current affairs, sports and world politics

Round 4 - HR 

(5 Questions)

  • Q1. Challenges faced during last role
  • Ans. 

    Managing customer complaints and resolving issues

    • Dealing with dissatisfied customers and finding solutions to their problems

    • Handling escalated complaints and ensuring timely resolution

    • Balancing customer satisfaction with company policies and procedures

    • Maintaining a calm and professional demeanor during challenging interactions

    • Providing clear and accurate information to customers to address their concerns

  • Answered by AI
  • Q2. Strength and weakness and action plan
  • Q3. Initiatives taken in the last role
  • Ans. 

    Implemented various initiatives to improve customer satisfaction and streamline processes.

    • Introduced a new online banking platform, resulting in a 20% increase in customer adoption.

    • Developed and implemented a customer feedback system, leading to a 15% improvement in overall satisfaction ratings.

    • Streamlined loan approval process by implementing automated workflows, reducing processing time by 30%.

    • Launched a financial li...

  • Answered by AI
  • Q4. What is the most important attribute for a service officer and why
  • Ans. 

    The most important attribute for a service officer is excellent communication skills.

    • Excellent communication skills are crucial for a service officer as they need to effectively communicate with customers, colleagues, and superiors.

    • Clear and concise communication helps in understanding customer needs and providing appropriate solutions.

    • Good communication builds trust and rapport with customers, enhancing the overall cu...

  • Answered by AI
  • Q5. What is NPS and why is it important
  • Ans. 

    NPS stands for Net Promoter Score. It is a metric used to measure customer loyalty and satisfaction.

    • NPS is calculated by asking customers how likely they are to recommend a company or product to others on a scale of 0-10.

    • Customers who give a score of 9 or 10 are considered promoters, while those who give a score of 0-6 are considered detractors.

    • The NPS score is calculated by subtracting the percentage of detractors fro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite, understand question carefully, ask to repeat of required, be confident, give examples wherever possible, quote stats

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Interview Tips & Stories
1w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. About my experience and my skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for the future while you came here

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Interview experience
4
Good
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - Technical 

(1 Question)

  • Q1. Technical roumd hospital billing
Round 2 - Technical 

(2 Questions)

  • Q1. Technical rcm hospital billing & provider billing
  • Q2. Technical rcm hospital billing and provider billing

I applied via LinkedIn and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Hospital Billing Related
  • Q2. Please be prepared with complete Hospital billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prompt in answering the questions
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Technical question
  • Q2. Question related to previous job profile
  • Q3. Question related to current profile
Round 3 - Technical 

(2 Questions)

  • Q1. Technical question
  • Q2. Question related to job profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident be focused

I applied via Referral and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Financial reporting, analysis

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and should be ready to work long hours
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About Previous organizations
  • Q2. Personal Information
Round 3 - Technical 

(3 Questions)

  • Q1. About Linux basics and shell scripting
  • Q2. Sql basics queries like joins,Index, Constraints
  • Q3. Issues faced during productions ad there resolutions
  • Ans. 

    Production issues are common and require quick resolution to minimize downtime and losses.

    • Equipment breakdowns can cause delays and require maintenance or replacement.

    • Supply chain disruptions can lead to shortages and delays in production.

    • Quality control issues can result in defective products and require process improvements.

    • Communication breakdowns between departments can cause delays and errors.

    • Regular maintenance a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - work on linux ans sql basics, Learn and read own cv carefully and prepare like wise
Are these interview questions helpful?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

Derivatives, Economics,Finance, General Awareness, Logical Reasoning

Round 2 - One-on-one 

(2 Questions)

  • Q1. What are futures and forward contracts?
  • Ans. 

    Futures and forward contracts are financial agreements to buy or sell an asset at a specified price on a future date.

    • Futures contracts are standardized and traded on exchanges, while forward contracts are customized and traded over-the-counter.

    • Both contracts involve an agreement to buy or sell an asset at a predetermined price on a future date.

    • Futures contracts require daily settlement of gains and losses, while forwar...

  • Answered by AI
  • Q2. Options, Option Greeks, Option Pricing Models, Inventory Management Techniques
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is Beta, Required Return, Methods of calculating required return?
  • Ans. 

    Beta is a measure of a stock's volatility, required return is the minimum return an investor expects, methods include CAPM and DDM.

    • Beta measures a stock's volatility in relation to the market.

    • Required return is the minimum return an investor expects to compensate for the risk of an investment.

    • Methods of calculating required return include Capital Asset Pricing Model (CAPM) and Dividend Discount Model (DDM).

    • CAPM formula...

  • Answered by AI
  • Q2. Stock Split, What happens to value of options after stock split?
  • Ans. 

    After a stock split, the value of options will be adjusted based on the new stock price and the split ratio.

    • Value of options will be adjusted based on the new stock price and the split ratio

    • Number of options will increase proportionally to the split ratio

    • Strike price of options will decrease proportionally to the split ratio

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. Location Preference
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Derivatives Heavy with Macro Economic and Pricing Strategies

Round 2 - Technical 

(2 Questions)

  • Q1. What is Black Scholes Pricing of Derivatives
  • Ans. 

    Black Scholes Pricing of Derivatives is a mathematical model used to calculate the theoretical price of European-style options.

    • Developed by Fischer Black, Myron Scholes, and Robert Merton in 1973.

    • Factors in the current stock price, strike price, time to expiration, volatility, risk-free interest rate, and dividends.

    • Assumes the option can only be exercised at expiration (European-style).

    • Used to determine the fair market...

  • Answered by AI
  • Q2. What will you do if I give you an elephant.
  • Ans. 

    I would ensure the elephant is well taken care of and find a suitable environment for it.

    • Research proper care and diet for elephants

    • Find a reputable sanctuary or zoo to transfer the elephant to

    • Ensure the elephant's well-being and safety at all times

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very Finance Heavy. Learn Ratios and Derivatives .
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
  • Q1. Types of swaps
  • Q2. Structure of hedge funds
  • Q3. What is Bond duration?
  • Ans. 

    Bond duration measures a bond's sensitivity to interest rate changes, reflecting the time it takes to receive cash flows.

    • Duration is expressed in years and indicates the weighted average time to receive bond cash flows.

    • A bond with a duration of 5 years will have its price change by approximately 5% for a 1% change in interest rates.

    • There are different types of duration: Macaulay duration, modified duration, and effecti...

  • Answered by AI

FedServ Interview FAQs

How many rounds are there in FedServ Banking Officer interview?
FedServ interview process usually has 4 rounds. The most common rounds in the FedServ interview process are Resume Shortlist, Aptitude Test and Group Discussion.

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
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3.0/5

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2.5

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2.0

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2.5

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2.5

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1.5

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2.5

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