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FedServ Banking Officer Interview Questions and Answers
FedServ Banking Officer Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Apr 2022. There were 4 interview rounds.
English, general banking, mathematic
Current affairs, sports and world politics
(5 Questions)
- Q1. Challenges faced during last role
- Ans.
Managing customer complaints and resolving issues
Dealing with dissatisfied customers and finding solutions to their problems
Handling escalated complaints and ensuring timely resolution
Balancing customer satisfaction with company policies and procedures
Maintaining a calm and professional demeanor during challenging interactions
Providing clear and accurate information to customers to address their concerns
- Q2. Strength and weakness and action plan
- Q3. Initiatives taken in the last role
- Ans.
Implemented various initiatives to improve customer satisfaction and streamline processes.
Introduced a new online banking platform, resulting in a 20% increase in customer adoption.
Developed and implemented a customer feedback system, leading to a 15% improvement in overall satisfaction ratings.
Streamlined loan approval process by implementing automated workflows, reducing processing time by 30%.
Launched a financial li...
- Q4. What is the most important attribute for a service officer and why
- Ans.
The most important attribute for a service officer is excellent communication skills.
Excellent communication skills are crucial for a service officer as they need to effectively communicate with customers, colleagues, and superiors.
Clear and concise communication helps in understanding customer needs and providing appropriate solutions.
Good communication builds trust and rapport with customers, enhancing the overall cu...
- Q5. What is NPS and why is it important
- Ans.
NPS stands for Net Promoter Score. It is a metric used to measure customer loyalty and satisfaction.
NPS is calculated by asking customers how likely they are to recommend a company or product to others on a scale of 0-10.
Customers who give a score of 9 or 10 are considered promoters, while those who give a score of 0-6 are considered detractors.
The NPS score is calculated by subtracting the percentage of detractors fro...
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I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Situation Based Basic formulas rolls and responsibilities
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I applied via LinkedIn and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How do you manage conflicts within team
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I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Technical questions on inventory procees
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I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Why are you looking for a change?
(1 Question)
- Q1. About process and total experience
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I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. Details of LOI, articles of UCP, scope of ISBP
(2 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
Interview Preparation Tips
Krishna Appalla
I applied via Naukri.com and was interviewed in Nov 2017. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How much is the length of all India roads
- Ans.
The length of all India roads is approximately 5.5 million kilometers.
The total length of all India roads is estimated to be around 5.5 million kilometers.
India has one of the largest road networks in the world.
The road network in India includes national highways, state highways, district roads, and village roads.
The length of national highways alone is over 100,000 kilometers.
The road infrastructure plays a crucial ro...
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Experience: Experience
General Tips: Be specific and attentive
Skills: Analytical Skills, Leadership
Duration: <1 week
deepak sahoo
Interview Questionnaire
1 Question
- Q1. Technical experience
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Experience: Aptitude and reasoning
Interview Questionnaire
2 Questions
- Q1. Tell us about your yourself? Requirements of your job?
- Ans.
I am a dedicated and experienced professional with strong leadership skills and a passion for driving team success.
Experience in managing teams and achieving targets
Strong communication and interpersonal skills
Ability to analyze data and make strategic decisions
Knowledge of industry trends and best practices
Proven track record of problem-solving and conflict resolution
- Q2. What is the best you can do for us?
- Ans.
I can bring strong leadership skills, strategic thinking, and a proven track record of driving results to the team.
Demonstrate my ability to lead and motivate a team towards achieving goals
Utilize my strategic thinking to identify opportunities for growth and improvement
Leverage my past successes in driving results and exceeding targets
I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.
(2 Questions)
- Q1. What is accrual and it's entry
- Ans.
Accrual is an accounting method where revenue or expenses are recognized when earned or incurred, regardless of when payment is received or made.
Accrual accounting is the opposite of cash accounting
Accruals are recorded as adjusting entries in the general ledger
Examples of accruals include interest expense, salaries payable, and accounts receivable
The entry for an accrual involves debiting an expense account and credit
- Q2. What is contingency liability
- Ans.
Contingency liability is a potential liability that may occur in the future based on certain events or circumstances.
It is a liability that is not certain but may occur in the future
It is based on certain events or circumstances
Examples include lawsuits, warranties, and environmental cleanup costs
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FedServ Banking Officer Interview Process
based on 1 interview
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