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FedServ Banking Officer Interview Questions and Answers

Updated 2 Apr 2023

FedServ Banking Officer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, general banking, mathematic

Round 3 - Group Discussion 

Current affairs, sports and world politics

Round 4 - HR 

(5 Questions)

  • Q1. Challenges faced during last role
  • Ans. 

    Managing customer complaints and resolving issues

    • Dealing with dissatisfied customers and finding solutions to their problems

    • Handling escalated complaints and ensuring timely resolution

    • Balancing customer satisfaction with company policies and procedures

    • Maintaining a calm and professional demeanor during challenging interactions

    • Providing clear and accurate information to customers to address their concerns

  • Answered by AI
  • Q2. Strength and weakness and action plan
  • Q3. Initiatives taken in the last role
  • Ans. 

    Implemented various initiatives to improve customer satisfaction and streamline processes.

    • Introduced a new online banking platform, resulting in a 20% increase in customer adoption.

    • Developed and implemented a customer feedback system, leading to a 15% improvement in overall satisfaction ratings.

    • Streamlined loan approval process by implementing automated workflows, reducing processing time by 30%.

    • Launched a financial li...

  • Answered by AI
  • Q4. What is the most important attribute for a service officer and why
  • Ans. 

    The most important attribute for a service officer is excellent communication skills.

    • Excellent communication skills are crucial for a service officer as they need to effectively communicate with customers, colleagues, and superiors.

    • Clear and concise communication helps in understanding customer needs and providing appropriate solutions.

    • Good communication builds trust and rapport with customers, enhancing the overall cu...

  • Answered by AI
  • Q5. What is NPS and why is it important
  • Ans. 

    NPS stands for Net Promoter Score. It is a metric used to measure customer loyalty and satisfaction.

    • NPS is calculated by asking customers how likely they are to recommend a company or product to others on a scale of 0-10.

    • Customers who give a score of 9 or 10 are considered promoters, while those who give a score of 0-6 are considered detractors.

    • The NPS score is calculated by subtracting the percentage of detractors fro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite, understand question carefully, ask to repeat of required, be confident, give examples wherever possible, quote stats

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Situation Based Basic formulas rolls and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Great leadership team to work with, Good learning,

I applied via LinkedIn and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you manage conflicts within team

Interview Preparation Tips

Interview preparation tips for other job seekers - Non Bias answers helps in setting the right impression.

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions on inventory procees

Interview Preparation Tips

Interview preparation tips for other job seekers - As I already worked in inventory team in previous company, was able to answer all technical questions.

I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?
Round 3 - Technical 

(1 Question)

  • Q1. About process and total experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be attentive. Always provide answer to the point. Explain your full experience in good and accurate manner. You need to provide full and constrictive information about your process/operation knowledge

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Details of LOI, articles of UCP, scope of ISBP
Round 2 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well prepared about UCP articles and have a good overview on ISBP.

I applied via Naukri.com and was interviewed in Nov 2017. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much is the length of all India roads
  • Ans. 

    The length of all India roads is approximately 5.5 million kilometers.

    • The total length of all India roads is estimated to be around 5.5 million kilometers.

    • India has one of the largest road networks in the world.

    • The road network in India includes national highways, state highways, district roads, and village roads.

    • The length of national highways alone is over 100,000 kilometers.

    • The road infrastructure plays a crucial ro...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Experience

General Tips: Be specific and attentive
Skills: Analytical Skills, Leadership
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. Technical experience

Interview Preparation Tips

Round: Test
Experience: Aptitude and reasoning

Interview Questionnaire 

2 Questions

  • Q1. Tell us about your yourself? Requirements of your job?
  • Ans. 

    I am a dedicated and experienced professional with strong leadership skills and a passion for driving team success.

    • Experience in managing teams and achieving targets

    • Strong communication and interpersonal skills

    • Ability to analyze data and make strategic decisions

    • Knowledge of industry trends and best practices

    • Proven track record of problem-solving and conflict resolution

  • Answered by AI
  • Q2. What is the best you can do for us?
  • Ans. 

    I can bring strong leadership skills, strategic thinking, and a proven track record of driving results to the team.

    • Demonstrate my ability to lead and motivate a team towards achieving goals

    • Utilize my strategic thinking to identify opportunities for growth and improvement

    • Leverage my past successes in driving results and exceeding targets

  • Answered by AI

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is accrual and it's entry
  • Ans. 

    Accrual is an accounting method where revenue or expenses are recognized when earned or incurred, regardless of when payment is received or made.

    • Accrual accounting is the opposite of cash accounting

    • Accruals are recorded as adjusting entries in the general ledger

    • Examples of accruals include interest expense, salaries payable, and accounts receivable

    • The entry for an accrual involves debiting an expense account and credit

  • Answered by AI
  • Q2. What is contingency liability
  • Ans. 

    Contingency liability is a potential liability that may occur in the future based on certain events or circumstances.

    • It is a liability that is not certain but may occur in the future

    • It is based on certain events or circumstances

    • Examples include lawsuits, warranties, and environmental cleanup costs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on the accounting entries and it's flow. Eg: Accrual, Prepayment, Contingency Liability and Etc.

FedServ Interview FAQs

How many rounds are there in FedServ Banking Officer interview?
FedServ interview process usually has 4 rounds. The most common rounds in the FedServ interview process are HR, Resume Shortlist and Aptitude Test.

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FedServ Banking Officer Interview Process

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3.0/5

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2.0

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2.5

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2.0

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2.5

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2.5

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1.5

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2.5

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