Experis IT Senior Technical Support Executive Interview Questions and Answers

Q1. The first round has its myself and basic troubleshooting applications and related desktop issues.
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Q1. He is asking for trouble shooting desktop issues and onsite managing infra structure related to Desktop.
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Q2. How to installation of application and microsoft related issues. The application of clients using the application for our end the review.
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Q1. Domain and Active Directory
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Q2. Hardware and Basic Network
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Q3. Encryption and Security
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Q4. Back up and Storage
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Q1. What is the AD?
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AD stands for Active Directory, a directory service developed by Microsoft for Windows domain networks.
• AD is used to store information about objects on a network, such as computers, users, groups, and resources.

• It allows administrators to manage and secure resources within a network.

• AD provides authentication and authorization services, allowing users to access resources based on their permissions.

• Examples of AD featur...read more
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Q2. What will you do if your laptop got crashed?
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I would first try to restart the laptop and check for any error messages. If that doesn't work, I would attempt to boot into safe mode or use recovery options.
• Attempt to restart the laptop and check for any error messages

• Try to boot into safe mode

• Use recovery options such as system restore or startup repair

• If necessary, seek assistance from IT support team
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Q3. What is the DNS ?
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DNS stands for Domain Name System. It is a system that translates domain names to IP addresses.
• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.7.238).

• It helps users access websites by typing in easy-to-remember domain names instead of complex IP addresses.

• DNS servers store records of domain names and their corresponding IP addresses, allowing for effic
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Q1. Tell me about yourself.
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Q2. How much experience do you have overall?
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Q3. What is DHCP ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• Example: When a new device connects to a netw
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Q1. What is the OS?
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OS stands for Operating System, which is a software that manages computer hardware and provides common services for computer programs.
• OS stands for Operating System

• It is a software that manages computer hardware

• It provides common services for computer programs

• Examples include Windows, macOS, Linux, and Unix
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Q2. What is the IP address?
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It consists of four sets of numbers separated by periods.

• Example: 192.168.1.1
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Q3. How do you handle the pressure situation?
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Q1. Configuration outlook
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Q2. How to install windows
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To install Windows, you need to boot from the installation media and follow the on-screen instructions.
• Insert the Windows installation media (USB or DVD) into the computer.

• Restart the computer and boot from the installation media.

• Follow the on-screen instructions to select language, time format, and keyboard layout.

• Choose 'Custom installation' to select the drive where you want to install Windows.

• Wait for the installat...read more
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Q1. What is DHCP.
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DHCP (Dynamic Host Configuration Protocol) automates IP address assignment in networks, simplifying device connectivity.
• DHCP assigns IP addresses dynamically, reducing manual configuration.

• It operates on a client-server model, where clients request IPs from a DHCP server.

• DHCP can provide additional network configuration, such as subnet mask and default gateway.

• Example: A laptop connects to Wi-Fi and receives an IP addr...read more
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Q2. How to transfer data.
Ans. 
Data transfer involves moving data between devices or networks using various methods and protocols.
• Use USB drives for direct file transfers between computers.

• Utilize cloud storage services like Google Drive or Dropbox for remote access.

• Employ file transfer protocols (FTP) for transferring files over the internet.

• Leverage network sharing to access files on another computer within the same network.

• Use email attachments f
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Q1. LMS LOS CMS life cycle
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Q2. What is loan life cycle
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Loan life cycle refers to the stages involved in the processing and management of a loan.
• The loan life cycle includes origination, underwriting, funding, servicing, and collection.

• Origination involves the application and approval process.

• Underwriting involves assessing the borrower's creditworthiness and determining the terms of the loan.

• Funding involves disbursing the loan amount to the borrower.

• Servicing involves man...read more
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Q3. What is software life cycle
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Software life cycle is the process of developing software from conception to retirement.
• It includes phases like planning, design, development, testing, deployment, and maintenance.

• Each phase has its own set of activities and deliverables.

• The life cycle model can be iterative, sequential, or a combination of both.

• Examples of life cycle models include Waterfall, Agile, and DevOps.
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Profit and loss average , simple intesest

Fibonacci numbers , prime numbers , even odd numbers