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Experience.com Technical Support Specialist 2 Interview Questions and Answers

Updated 3 Oct 2024

Experience.com Technical Support Specialist 2 Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How many cases do you handle in a day?
  • Ans. 

    On average, I handle around 15-20 cases per day.

    • I prioritize cases based on urgency and complexity

    • I aim to provide timely and effective solutions to each case

    • Examples: troubleshooting network issues, resolving software errors, assisting with hardware installations

  • Answered by AI
  • Q2. How do you prioritize multiple cases at the same time?
  • Ans. 

    Prioritize based on urgency, impact, and complexity.

    • Assess urgency of each case - prioritize critical issues first

    • Consider impact on customers or business operations

    • Evaluate complexity of each case - tackle simpler cases first if possible

    • Communicate with stakeholders to set expectations and manage workload

    • Regularly review and adjust priorities as needed

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. How will you handle a dissapointed customer?
  • Ans. 

    I would listen to their concerns, empathize with them, offer solutions, and follow up to ensure their satisfaction.

    • Listen actively to understand the customer's concerns

    • Empathize with the customer and acknowledge their feelings

    • Offer solutions or alternatives to address their disappointment

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Describe a situation when a customer was very angry due to your product and was about to leave the subscription and you got him back.
  • Ans. 

    I successfully resolved a customer's anger by listening to their concerns, offering solutions, and providing exceptional customer service.

    • Listened actively to the customer's complaints and empathized with their frustration.

    • Apologized sincerely for the inconvenience caused and took ownership of the issue.

    • Offered a solution that addressed the customer's specific concerns and needs.

    • Provided exceptional customer service by...

  • Answered by AI

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication round 

(1 Question)

  • Q1. Brief self introduction
Round 2 - Technical 

(1 Question)

  • Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql query , database connectivity,
  • Q2. Unix commands , grep, find, sed
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

The test is about grammatical knowledge.

Round 2 - HR 

(2 Questions)

  • Q1. Why you want to joine our company
  • Q2. Tell me about your last organisation
Round 3 - Technical 

(2 Questions)

  • Q1. Why you want to joine the company
  • Q2. Where you see yourself after 5years
Round 4 - Technical 

(2 Questions)

  • Q1. What is ethernet
  • Ans. 

    Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).

    • Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

    • It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

    • Ethernet cables are commonly used to physically connect devices to a network switch or router.

    • E...

  • Answered by AI
  • Q2. What is network
  • Ans. 

    A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.

    • Networks can be wired or wireless

    • Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

    • Networks can be private (intranet) or public (internet)

    • Examples of network devices include routers, switches, and modems

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Faith on yourself

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql constraint , primary key, unique and foreign key

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What will you do if you were selected as pm
  • Q2. What's difference between luck and hardwork
Round 2 - HR 

(2 Questions)

  • Q1. The hR said do prepare for process you would be receive the call for next round and you are selected for underwriting role but i didn't receive any call
  • Q2. I tried to touch with recruiter but they ignored my call and msg
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Recent news about hdfc
  • Ans. 

    HDFC Bank recently announced a partnership with Mastercard to launch a co-branded credit card.

    • HDFC Bank partnered with Mastercard to launch a co-branded credit card

    • The new credit card offers exclusive benefits and rewards for customers

    • This partnership aims to enhance customer experience and loyalty

  • Answered by AI
  • Q2. About your self

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Support Executive interview:
  • Go through job description
  • Company profile
  • Your resume
  • Skills required
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Technical 

(6 Questions)

  • Q1. What is sql and it’s subtype
  • Ans. 

    SQL is a programming language used for managing and manipulating relational databases.

    • SQL stands for Structured Query Language

    • It is used to communicate with databases to retrieve, insert, update, and delete data

    • Some subtypes of SQL include MySQL, PostgreSQL, Oracle SQL, and Microsoft SQL Server

  • Answered by AI
  • Q2. What is sed command and find
  • Ans. 

    sed command is a stream editor for filtering and transforming text, while find command is used to search for files in a directory hierarchy.

    • sed command is used to perform text transformations on an input stream or file

    • find command is used to search for files in a directory hierarchy based on various criteria

    • sed command can be used to replace text, delete lines, or perform other text manipulations

    • find command can search...

  • Answered by AI
  • Q3. What is different between PK and FK
  • Ans. 

    PK is Primary Key which uniquely identifies a record in a table, while FK is Foreign Key which establishes a relationship between two tables.

    • PK ensures uniqueness of records in a table

    • FK establishes a relationship between tables

    • PK is used to enforce entity integrity, while FK is used to enforce referential integrity

  • Answered by AI
  • Q4. What is she’ll scraptiing
  • Ans. 

    Shell scraping is the process of extracting data from websites using automated tools or scripts.

    • Shell scraping involves writing scripts to automate the process of extracting data from websites

    • Tools like BeautifulSoup in Python or Scrapy can be used for shell scraping

    • Shell scraping is commonly used for web scraping and data mining purposes

  • Answered by AI
  • Q5. What is uptime command in Linux
  • Ans. 

    The uptime command in Linux displays the current time, how long the system has been running, and the number of users currently logged in.

    • Displays the current time

    • Shows how long the system has been running

    • Indicates the number of users currently logged in

  • Answered by AI
  • Q6. Why are switching the job
Round 2 - Technical 

(1 Question)

  • Q1. ….aaaaddddddhhjjjghhh

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Router related questions
  • Q2. Switches related questions
Round 3 - HR 

(2 Questions)

  • Q1. Aptitude related questions
  • Q2. Reasoning related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - you should be have to be technical basic knowledge

I applied via Company Website and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is a Firewall and ip binding
  • Ans. 

    A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

    • Firewalls can be hardware or software-based

    • They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria

    • Firewalls can also be used to create virtual private networks (VPNs) for secure remote access

    • IP binding is the process of associ...

  • Answered by AI
Round 3 - Aptitude Test 

I m best computer hadware and network troubleshooting team leader

Interview Preparation Tips

Topics to prepare for Cognizant Technical Support Engineer interview:
  • Networking
  • Computer Hardware
  • outlook 365
Interview preparation tips for other job seekers - SAP hana is a very important
company requirement

Skills evaluated in this interview

Experience.com Interview FAQs

How many rounds are there in Experience.com Technical Support Specialist 2 interview?
Experience.com interview process usually has 3 rounds. The most common rounds in the Experience.com interview process are Technical.
What are the top questions asked in Experience.com Technical Support Specialist 2 interview?

Some of the top questions asked at the Experience.com Technical Support Specialist 2 interview -

  1. Describe a situation when a customer was very angry due to your product and was...read more
  2. How do you prioritize multiple cases at the same ti...read more
  3. How will you handle a dissapointed custom...read more

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