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Experience.com Technical Support Specialist 2 Interview Questions and Answers
Experience.com Technical Support Specialist 2 Interview Experiences
1 interview found
Ankit Sharma
(2 Questions)
- Q1. How many cases do you handle in a day?
- Ans.
On average, I handle around 15-20 cases per day.
I prioritize cases based on urgency and complexity
I aim to provide timely and effective solutions to each case
Examples: troubleshooting network issues, resolving software errors, assisting with hardware installations
- Q2. How do you prioritize multiple cases at the same time?
- Ans.
Prioritize based on urgency, impact, and complexity.
Assess urgency of each case - prioritize critical issues first
Consider impact on customers or business operations
Evaluate complexity of each case - tackle simpler cases first if possible
Communicate with stakeholders to set expectations and manage workload
Regularly review and adjust priorities as needed
(1 Question)
- Q1. How will you handle a dissapointed customer?
- Ans.
I would listen to their concerns, empathize with them, offer solutions, and follow up to ensure their satisfaction.
Listen actively to understand the customer's concerns
Empathize with the customer and acknowledge their feelings
Offer solutions or alternatives to address their disappointment
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
(1 Question)
- Q1. Describe a situation when a customer was very angry due to your product and was about to leave the subscription and you got him back.
- Ans.
I successfully resolved a customer's anger by listening to their concerns, offering solutions, and providing exceptional customer service.
Listened actively to the customer's complaints and empathized with their frustration.
Apologized sincerely for the inconvenience caused and took ownership of the issue.
Offered a solution that addressed the customer's specific concerns and needs.
Provided exceptional customer service by...
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I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.
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1 Question
- Q1. Basic concept question.
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Associate Software Engineer Interview Questions & Answers
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Anonymous
posted on 13 Sep 2022
I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.
Aptitude and English test
(1 Question)
- Q1. Technical round to test technical skills
(1 Question)
- Q1. This was fun. It'll take few minutes.
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I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
Cocubes Test Task 1 is of Aptitude questions needs to be completed in Specific time interval and Task 2 is Essay Writing to be finished in Given interval
(1 Question)
- Q1. Are you ready to Relocate
- Ans. Yes I am relocate and flexible with any location
L1 Exam should be cleared L 1 exam is of multiple choice questions and completely related to Java J2Ee Spring
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I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. How often are you able to handle tasks without assistance
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Anonymous
posted on 7 Oct 2021
I applied via Walk-in and was interviewed before Oct 2020. There were 4 interview rounds.
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- Q1. Apptitude Test
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Anonymous
posted on 9 Apr 2022
I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.
Mostly reasoning questions and simple and average type of questions easy to understand
(1 Question)
- Q1. They will provide you one image and you have to make story from that
- Ans. You should write correct grammer and correct spellings
(1 Question)
- Q1. As a fresher you should have good basic technical knowledge . If you have done any projects in your academics then surely mention them if you have done it by your own😊
(5 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. What are your strengths and weaknesses?
- Q5. Also, they asks you that you are happy to work in shifts or not
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Anonymous
posted on 15 Nov 2021
I applied via Walk-in and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Write a programs for exceptional handling, print prime numbers till given digit, print words of a sentence in reverse order. swapping 2 digits using 2 variables, any kind of searching algorithm and few mor...
- Ans.
Answer to a technical interview question for Associate Software Engineer position.
For exceptional handling, use try-catch block
To print prime numbers till given digit, use a loop and check for prime numbers
To print words of a sentence in reverse order, split the sentence into words and print in reverse order
To swap 2 digits using 2 variables, use arithmetic operations
For searching algorithm, use linear search or binary...
Interview Preparation Tips
Mention skills which you are good at and answer them confidently.
I applied via Campus Placement and was interviewed before Nov 2020. There were 4 interview rounds.
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- Q1. About concepts related to my branch ece, and java
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I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
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- Q1. They asked me to build a shopping cart web application using vanilla js and gave two days time , that was the only round they had!
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Experience.com Interview FAQs
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Experience.com Technical Support Specialist 2 Interview Process
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