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EXL Service Quality Analyst Interview Questions and Answers

Updated 16 Jul 2024

EXL Service Quality Analyst Interview Experiences

2 interviews found

Quality Analyst Interview Questions & Answers

user image Puneet Arora

posted on 16 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. HR checked if my profile is suitable for current role or not
Round 2 - One-on-one 

(1 Question)

  • Q1. Manager's expectations
Round 3 - Aptitude Test 

Maths,. reasoning and English

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident while giving answers

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Knowledge test communication skills flexibility stability

Round 3 - Operation Round 

(1 Question)

  • Q1. Self introduction, experience journey, qualities an analyst should have.

Interview Preparation Tips

Topics to prepare for EXL Service Quality Analyst interview:
  • Communication Skills
Interview preparation tips for other job seekers - EXL is a huge platform having multiple LOB. This company treats employees equally, gives opportunity for growth. Management is sorted it's a great family to work with.

Quality Analyst Interview Questions Asked at Other Companies

Q1. How you will maintain the balance between operations and quality ... read more
Q2. 1. What will you if production bug is reported by management that ... read more
Q3. What is difference between Quality Assurance and Quality control?
Q4. How would you close a feedback?
Q5. How can you make an xpath if there are 5 children nodes and all a ... read more

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
  • Q2. Find percentage of a number (I did not remember the exact number)
  • Ans. 

    To find the percentage of a number, multiply the number by the percentage and divide by 100.

    • To find 25% of 80, multiply 80 by 25 and divide by 100: (80 x 25) / 100 = 20

    • To find 75% of 120, multiply 120 by 75 and divide by 100: (120 x 75) / 100 = 90

  • Answered by AI
  • Q3. Situational base questions

Interview Preparation Tips

Interview preparation tips for other job seekers - According to me l really like the company, my experience was very good. If I'm talking about the interview that was easy they wanted to check my communication skill.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is SAP HANA DB?
  • Ans. 

    SAP HANA DB is an in-memory database management system developed by SAP.

    • In-memory database system that stores data in RAM for faster processing

    • Allows real-time data processing and analytics

    • Supports both OLAP and OLTP workloads

    • Used for various applications like data warehousing, CRM, ERP, etc.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic aptitude+logical reasoning test with a duration of1 hr

Round 2 - Technical 

(2 Questions)

  • Q1. Guesstimate on how many red cars are there in the city you are staying currently?
  • Q2. Tell me in detail about the projects you have done?
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General question from technical knowledge

Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion currently salary and expected salary
  • Q2. Family background and qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - Good process for hiring candidate
Communication skill is most important for the interview
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before May 2023. There was 1 interview round.

Round 1 - Case Study 

A liquor Store problem and its sale

Interview Preparation Tips

Interview preparation tips for other job seekers - Be robust with your answer and give more fact based answer than subjective.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Revolve around marketing analytics and marketing drivers

Consultant Interview Questions & Answers

Kantar user image Prateek Wanjari

posted on 12 Aug 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Case study and questions on MMM
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your day to day work at your current job?

EXL Service Interview FAQs

How many rounds are there in EXL Service Quality Analyst interview?
EXL Service interview process usually has 3 rounds. The most common rounds in the EXL Service interview process are Aptitude Test, HR and One-on-one Round.
How to prepare for EXL Service Quality Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at EXL Service. The most common topics and skills that interviewers at EXL Service expect are Quality Analysis, API Testing, Claim Adjudication, Claims and Manual Testing.

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EXL Service Quality Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
EXL Service Quality Analyst Salary
based on 193 salaries
₹1.8 L/yr - ₹8.2 L/yr
At par with the average Quality Analyst Salary in India
View more details

EXL Service Quality Analyst Reviews and Ratings

based on 54 reviews

3.2/5

Rating in categories

3.0

Skill development

3.2

Work-life balance

2.5

Salary

3.9

Job security

3.1

Company culture

2.4

Promotions

2.9

Work satisfaction

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