Exl India Senior Business Analyst Interview Questions and Answers

Q1. The distinct difference between BA and PO responsibilities?
Ans. 
Business Analyst focuses on understanding business needs and requirements, while Product Owner focuses on prioritizing and managing the product backlog.
• BA analyzes business processes and systems to identify improvements, while PO prioritizes features based on business value.

• BA works closely with stakeholders to gather and document requirements, while PO collaborates with stakeholders to define and prioritize user stori...read more
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Q2. What is sprint refinement, and why & how to do it?
Ans. 
Sprint refinement is a meeting held by the Scrum team to review and adjust the product backlog items for upcoming sprints.
• Sprint refinement helps in ensuring that the product backlog items are well-defined, estimated, and ready for implementation in the upcoming sprints.

• During sprint refinement, the team discusses and clarifies the user stories, acceptance criteria, and dependencies of the backlog items.

• The team also e...read more
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Q1. Give a brief about your previous experience
Ans. 
I have over 5 years of experience as a Senior Business Analyst in the IT industry.
• Led cross-functional teams to analyze business processes and identify areas for improvement

• Developed and implemented strategies to increase efficiency and reduce costs

• Created detailed reports and presentations for senior management

• Collaborated with stakeholders to gather requirements and ensure project success
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Q2. Explain your understanding of the JD
Ans. 
Understanding of the JD refers to comprehending the job description and requirements for the Senior Business Analyst role.
• Understanding the key responsibilities outlined in the job description

• Identifying the required skills and qualifications for the position

• Recognizing the goals and objectives of the role

• Aligning personal experience and expertise with the job requirements

• Ability to analyze business processes and syste
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Q1. What do you know about SDLC?
Ans. 
SDLC stands for Software Development Life Cycle, a process used by software development teams to design, develop, and test high-quality software.
• SDLC is a structured process that consists of several phases including planning, analysis, design, implementation, testing, and maintenance.

• Each phase has its own set of activities and deliverables that contribute to the overall success of the project.

• SDLC helps ensure that so...read more
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Q2. What is Product Management?
Ans. 
Product Management involves overseeing the development and marketing of a product throughout its lifecycle.
• Involves defining the product strategy and roadmap

• Collaborating with cross-functional teams such as engineering, design, and marketing

• Analyzing market trends and competition

• Gathering and prioritizing product requirements

• Ensuring the product meets customer needs and business goals
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Q1. Why do you want to work for cognizant?
Ans. 
I want to work for Cognizant because of its reputation for innovation, global presence, and opportunities for career growth.
• Cognizant is known for its innovative solutions and cutting-edge technology.

• I am impressed by Cognizant's global presence and diverse client base.

• I believe Cognizant offers great opportunities for career growth and professional development.
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Q2. Why have you applied for this role?
Ans. 
I have a strong background in business analysis and am excited about the opportunity to contribute to the strategic growth of the company.
• I have extensive experience in conducting market research and data analysis to identify business opportunities and improve processes.

• I am skilled in translating business requirements into technical solutions and collaborating with cross-functional teams to implement them.

• I am passion...read more
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Q1. Tell me about yourself
Ans. 
Experienced Senior Business Analyst with a background in data analysis and process improvement.
• Over 8 years of experience in analyzing business processes and identifying areas for improvement

• Skilled in data analysis and visualization tools such as Tableau and Excel

• Strong communication and presentation skills, able to effectively communicate findings to stakeholders

• Certified in Business Analysis (CBAP) and Lean Six Sigm...read more
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Q1. How to write a user story
Ans. 
User stories are concise descriptions of a feature told from the perspective of the end user.
• Start with 'As a [type of user], I want [some goal] so that [some reason]'

• Focus on the user's needs and goals

• Keep it simple and specific

• Include acceptance criteria for clear understanding
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Q2. How to manage difficult customer
Ans. 
Difficult customers can be managed by actively listening, staying calm, setting boundaries, and finding solutions.
• Listen actively to understand their concerns

• Stay calm and composed to avoid escalating the situation

• Set clear boundaries and communicate them effectively

• Find mutually beneficial solutions to address their issues

• Seek feedback and follow up to ensure satisfaction
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Q1. Tell us about your overall ERP Experience
Ans. 
I have over 5 years of experience working with various ERP systems, including SAP, Oracle, and Microsoft Dynamics.
• Implemented ERP systems to streamline business processes and improve efficiency

• Led ERP system upgrades and customization projects

• Provided training and support to end users on ERP system functionalities

• Worked closely with cross-functional teams to gather requirements and ensure successful ERP implementations
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Q2. Implementation experience
Ans. 
I have extensive experience in implementing various business solutions across multiple industries.
• Led the implementation of a new CRM system for a retail company, resulting in a 20% increase in customer satisfaction

• Managed the rollout of a new inventory management system for a manufacturing company, reducing stockouts by 15%

• Worked on the implementation of a data analytics platform for a financial services firm, improvi
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Q1. How soon you can join us?
Ans. 
I can join within 2 weeks of receiving a formal offer.
• I can start within 2 weeks of receiving a formal offer.

• I have a 2-week notice period at my current job.

• I am available to start immediately if needed.
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Q2. What is the expected salary?
Ans. 
The expected salary for a Senior Business Analyst varies depending on factors such as experience, location, and company size.
• Research average salaries for Senior Business Analysts in your area to determine a competitive range.

• Consider your level of experience and any specialized skills or certifications that may warrant a higher salary.

• Factor in the size and industry of the company, as well as any additional benefits o...read more
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Logical reasoning and Psychological

Q1. About Stakeholder management and product development lifecycles
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Q1. Mostly discussion on expectation and salary
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Pretty easy to answer

With 7-8 people random topic

Q1. Mixed depends on experience
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Q2. Can be related to your role
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Q1. One to one mostly how would you handle
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Q1. Basic introduction BA relivent-like Requirements gathering Stakeholders management BA Contribution Domain related etc
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Q2. SQL join HC Domain related questions
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Q1. Sernario based Technology bases SQL, BA tools and techniques etc.
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Q2. Use story Use case BA Documentation Scrum relivent experience
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Q1. Package discussion: My current package is 16lpa, I was expecting 22-24, but hr offer 10lap, due to I was existing employee two years ago, I told to her what is this, how can I join below then my expectatio...read more
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