ESAF Small Finance Bank Customer Relation Officer Interview Questions and Answers

Reasoing and apptirude test and current banking scenario and sales knowledge

Q1. Tell me about ur self
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Q2. Brief about yourself and working details
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Department base
Other wise customer service

Q1. How to Client approch
Ans. 
Approaching clients involves building rapport, understanding their needs, and offering solutions.
• Start by introducing yourself and building rapport

• Ask open-ended questions to understand their needs and preferences

• Offer solutions that align with their goals and provide value

• Follow up regularly to maintain the relationship and address any concerns

• Be proactive in addressing any issues or concerns they may have
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Q2. Critical times management
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Q3. Customer management
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Q4. Sales and service
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Q5. Service and sales
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Q1. About your self
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Q2. Product knowledge
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Q1. How would you perform
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Q2. How will you generate leads
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Basics of quant like profit and loss, and logical reasoning as well as verbal

Q1. Sell urself , family background
Ans. 
I am a dedicated and experienced Relationship Manager with a strong family background in business and finance.
• I have over 5 years of experience in relationship management, consistently exceeding sales targets and building strong client relationships.

• My family has a long history in the business and finance industry, providing me with a solid foundation and understanding of the sector.

• I am passionate about helping client...read more
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Q2. What is portfolio , marketing
Ans. 
Portfolio marketing involves promoting a group of products or services to a specific target market.
• Involves promoting a collection of products or services together

• Targeted towards a specific market segment

• Focuses on showcasing the benefits and value of the entire portfolio

• Strategies may include cross-selling, upselling, and bundling products/services
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Q1. Tell me about your previous company target achievement. Target you achieved.
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Q1. Existing work experience
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Q2. No more expectations salary
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Q1. Salary discussion
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Q2. Nothing asking 2
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Q1. No 3rd round interview
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Q1. Tell me about yourself
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Q2. Question was asked based on the self intro details
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Q1. Salary discussion
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