ESAF Small Finance Bank Banking Operations Associate Interview Questions and Answers

Q1. Tell me about your self.
Ans. 
Experienced phone banking officer with strong communication skills and a passion for customer service.
• Over 5 years of experience in phone banking roles

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using banking software and systems

• Strong communication skills both verbal and written

• Passionate about providing excellent customer service
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including phone banking.
• Worked as a customer service representative for a banking institution

• Handled customer inquiries and concerns over the phone

• Assisted customers with account management and transactions

• Provided information on banking products and services

• Resolved customer issues and complaints effectively
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Q1. Tell me about your self
Ans. 
Experienced phone banking officer with strong communication skills and a passion for customer service.
• Over 5 years of experience in phone banking roles

• Skilled in handling customer inquiries and resolving issues

• Proficient in using banking software and systems

• Excellent communication and interpersonal skills

• Focused on providing exceptional customer service

• Received multiple awards for top performance in customer satisfacti
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Q2. Previous work experience
Ans. 
I have over 5 years of experience in customer service roles, including phone banking and financial services.
• Worked as a Phone Banking Officer at XYZ Bank for 3 years

• Handled customer inquiries, resolved issues, and provided account information

• Trained new employees on banking procedures and customer service best practices
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Ask about carrier and situational based question

Self introduction basic details

My self introduction and education change work experience and other basic information will be asked

I want job immediately

Q1. What is your bank
Ans. 
My bank is a leading financial institution that offers a wide range of banking services to individuals and businesses.
• We provide various types of accounts such as savings, checking, and investment accounts.

• Our bank offers loans and credit facilities for personal and business needs.

• We have a strong online banking platform that allows customers to conveniently manage their accounts and make transactions.

• Our bank has a ne...read more
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Q2. What is your DCB
Ans. 
DCB stands for Deposit Current Balance, which refers to the amount of money currently available in a bank account.
• DCB is the balance of funds in a bank account that can be used for withdrawals or other transactions.

• It represents the total amount of money that a customer has in their account at a given time.

• DCB can be affected by deposits, withdrawals, interest earned, and fees charged.

• For example, if a customer has $1,...read more
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Q3. What is your manager name
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Q4. DCB branch nums
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Q5. Whats the time DCBBankt.
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Q1. Serving & sales
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Q2. Customer service
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Q3. Casa handling, key handling
Ans. 
Account opening and valut key ,gold key ,teller key handling
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Q4. Gold loan process
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Q5. Life insurance customer handling
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Q1. General discussion and current
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Q2. General discussion and current
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Q1. What was your experience in previous company?
Ans. It was good journey in previous one. Had more things learnt from the organization, people behaviour, work nature and environment was fantastic time.
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Q1. Why you came out from previous company?
Ans. Truly if I say, came out for my growth.
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Q1. What is bank and what is sale's
Ans. 
A bank is a financial institution that accepts deposits and provides loans. Sales refer to the process of selling products or services.
• Banks provide various financial services such as savings accounts, checking accounts, loans, and credit cards.

• Sales involve identifying potential customers, presenting products or services, and closing deals.

• Banks also engage in sales activities to promote their products and services, s...read more
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Q2. Which is bank products
Ans. 
Bank products are financial services offered by banks to their customers.
• Savings accounts

• Checking accounts

• Credit cards

• Personal loans

• Mortgages

• Certificates of deposit

• Investment accounts

• Business loans
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Q3. What is Rbi and about you self
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Bank and sales and your good things