Equiniti Interview Questions and Answers

It was easy. Just checked Job fitment by TL.

General aptitude test. Email writing.

Q1. Tell me about yourself
Ans. 
Experienced customer experience executive with a background in retail and hospitality.
• Over 10 years of experience in customer service roles

• Strong background in retail and hospitality industries

• Implemented successful customer experience strategies at previous companies
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Q2. Tell me about your previous company and role
Ans. 
I worked at a technology company as a Customer Experience Manager.
• Managed a team of customer service representatives

• Implemented new customer feedback system

• Improved customer satisfaction ratings by 20%

• Collaborated with product development team to address customer concerns
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Q1. HR assesses the suitability of the candidate
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Aptitude is checked in English language and reasoning

Q1. One-on-one with the team leader and operations manager. They check the attitude and mindset of the candidate.
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Q1. 1. On domain perspective. 2. Target Operation Model. 3. Product Management. 4. Agile Principles. 5. Stakeholder management.
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Q1. Reson for switch.
Ans. 
Seeking new challenges and growth opportunities in a different industry.
• Desire for new challenges and growth

• Interest in exploring different industry

• Opportunity to expand skill set

• Seeking career advancement
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Q2. About future aspiration.
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Q1. What is the target operating model?
Ans. 
The target operating model is a blueprint that defines how an organization will operate to achieve its strategic goals.
• Defines the structure, processes, capabilities, technology, and governance required to deliver the desired outcomes

• Aligns the organization's resources and activities with its strategic objectives

• Helps in identifying gaps and areas for improvement in the current operating model

• Can include elements such ...read more
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Q2. What are the various business analysis techniques?
Ans. 
Various business analysis techniques include SWOT analysis, PESTLE analysis, stakeholder analysis, and gap analysis.
• SWOT analysis: Identifying strengths, weaknesses, opportunities, and threats of a business.

• PESTLE analysis: Examining political, economic, social, technological, legal, and environmental factors affecting a business.

• Stakeholder analysis: Identifying key stakeholders and their interests in a project or org...read more
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Q3. SQL queries
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Q4. What are the principles of Agile methodology?
Ans. 
Agile methodology is based on iterative development, collaboration, flexibility, and customer feedback.
• Iterative development: Projects are broken down into small increments for continuous improvement.

• Collaboration: Emphasis on teamwork and communication among cross-functional teams.

• Flexibility: Ability to adapt to changing requirements and priorities.

• Customer feedback: Regular feedback from customers to ensure the prod...read more
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Q1. Self introduction
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Q2. Salary expectation
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Good, but before to prepare about the company and learn maths

The GD came as surprise. The topic was job description being asked to every individual. Out of 20 just 2 were selected for the second round

Aptitude Round, luck based round. The questions were tough but the cut-off was 30%. This made it very easy to crack.

Q1. This was the final round. I was asked basics of accounting and resume based questions. Overall the managers and the coordinators were really good. Mr Athul Suresh, Talent Acquisition Advisor was one am...read more
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Asked to attend online test with their laptop which take hour around 1 hour to complete

Q1. One on one round with operations manager
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Q2. About previous role, strengths, weakness, skills mostly related to the resume
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