Endurance Technologies Assistant Manager - QA Interview Questions and Answers

Customer complaint is feedback from customers regarding issues with products or services. Anticipation of defects involves proactive measures to identify and address potential issues before they occur.

• Customer complaint is any feedback or concern raised by a customer regarding a product or service.

• Anticipation of defects involves implementing quality control measures to identify and address potential issues before they impact customers.

• Methods for anticipating defects include...read more

The tool commonly used for Root Cause Analysis is the Fishbone Diagram (Ishikawa Diagram).

• Fishbone Diagram (Ishikawa Diagram) is a visual tool used to identify the possible causes of a problem.

• 5 Whys technique is also commonly used for Root Cause Analysis.

• Pareto Analysis can be used to prioritize the causes identified in the Fishbone Diagram.

• Root Cause Analysis software like TapRooT or Apollo Root Cause Analysis can also be used.

• Brainstorming sessions with cross-functional te...read more

CTQ parameters are critical to quality parameters that directly impact customer satisfaction. Controls are measures put in place to ensure these parameters are met.

• CTQ parameters are key characteristics of a product or service that directly impact customer satisfaction

• Controls are measures put in place to ensure CTQ parameters are met consistently

• Examples of CTQ parameters include product dimensions, performance metrics, and customer service response times

• Examples of controls...read more

We use JIRA for bug tracking and TestRail for test case management. Our main supplier for testing tools is SmartBear.

• JIRA for bug tracking

• TestRail for test case management

• Main supplier: SmartBear

Anodizing process is required to increase corrosion resistance, improve durability, enhance aesthetic appeal, and provide better adhesion for paint or other coatings.

• Increases corrosion resistance by forming a protective oxide layer on the surface of the metal

• Improves durability by hardening the surface of the metal

• Enhances aesthetic appeal by offering a variety of color options through dyeing

• Provides better adhesion for paint or other coatings, resulting in a longer-lasting ...read more

Some of the soft skills I possess include strong communication, problem-solving abilities, leadership skills, and attention to detail.

• Strong communication skills - able to effectively convey information and ideas

• Problem-solving abilities - adept at identifying issues and finding solutions

• Leadership skills - capable of guiding and motivating team members

• Attention to detail - meticulous in ensuring accuracy and quality