Eagle Fleet Services Customer Support Executive Interview Questions and Answers

Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
Ans. 
BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Q1. Introduce yourself
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I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer
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Q2. Tell me the qualities of a good customer support executive?
Ans. 
A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.
• Excellent communication skills - ability to listen actively and convey information clearly

• Empathy - understanding and relating to customers' emotions and concerns

• Patience - ability to remain calm and composed in challenging situations

• Problem-solving abilities - finding sol...read more
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Q1. What is women empowerment
Ans. 
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
• Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.

• It includes ensuring access to education, healthcare, employment, and political representation for women.

• Empowering women can lead to positive social and economic outcomes for individual...read more
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Q2. Tell me something about your city
Ans. 
My city is known for its rich history, diverse culture, and vibrant food scene.
• Historical landmarks such as the old town square and ancient temples

• Cultural festivals celebrating traditions from different regions

• Local markets offering a variety of street food and traditional dishes
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Q1. Please response your this job interview
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Q2. I am ready for this job and opportunity
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Q3. Please reply me
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Q4. Kya interview mein Ghar se hi de sakte ho
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There was topic given for group discussion with a time limit of 10 mins

Q1. I was not able to attend it
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Q2. I was not selected for next round
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Q1. No question only typing speed
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Good it was hr was friendly

Q1. What is policybazaar
Ans. 
Policybazaar is an online platform that helps users compare and purchase insurance policies from various companies.
• Online platform for comparing and purchasing insurance policies

• Offers a wide range of insurance products such as health, life, car, and travel insurance

• Provides users with quotes from multiple insurance companies to help them make informed decisions

• Facilitates easy comparison of policy features, benefits,
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Q2. Why you want to join?
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passion for helping customers

• Strong communication skills

• Previous experience in customer support roles

• Desire to contribute to a team and company's success
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Q1. As you like ok
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Q2. Any question for me
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Q1. I am very confident . I am ready
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Q2. I am hard working.
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Q3. I am good listener
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Q4. I am cold gusy
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Q1. What is meant by Justdial
Ans. 
Justdial is a local search engine website and app that provides information on businesses, products, and services in India.
• Local search engine in India

• Provides information on businesses, products, and services

• Helps users find contact details, addresses, and reviews

• Offers services like online booking, bill payments, and more
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