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Eagle Fleet Services Customer Service Executive Interview Questions and Answers
Eagle Fleet Services Customer Service Executive Interview Experiences
1 interview found
Elavarasan T
I applied via Referral and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell any major places in coimbatore
- Ans.
Coimbatore is a major city in Tamil Nadu, known for its textile industry and pleasant climate.
Marudamalai Temple
Perur Pateeswarar Temple
VOC Park and Zoo
Gedee Car Museum
Brookefields Mall
- Q2. How can you handle complaint calls
- Ans.
To handle complaint calls, actively listen to the customer, empathize with their concerns, apologize for the inconvenience, offer a solution or escalate the issue if necessary, and follow up to ensure customer satisfaction.
Listen attentively to the customer's complaint without interrupting
Empathize with the customer's frustration or disappointment
Apologize sincerely for the inconvenience caused
Offer a solution or propo...
Interview Preparation Tips
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Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
PolicyBazaar
Anonymous
posted on 6 Aug 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Why Customer Service?
- Ans.
I am passionate about helping others and enjoy problem-solving.
I enjoy interacting with people and providing assistance.
I find satisfaction in resolving issues and making customers happy.
I believe in the importance of building strong relationships with customers.
I have a natural ability to empathize and understand the needs of others.
(2 Questions)
- Q1. Tell me About Policybazaar
- Ans.
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.
Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.
The platform provides a convenient and transparent way for customers to buy insuran...
- Q2. How to deal with angry customers?
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand their concerns.
Empathize with their situation and show understanding.
Stay calm and composed to de-escalate the situation.
Apologize for any inconvenience caused, even if it's not your fault.
Offer solutions or alternatives to address their issue.
Follow up to ensure the problem has been resolved to their satisfaction
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Apr 2024. There were 4 interview rounds.
Ethics real life topic discuss
About My Life What's going on in my life and who?
(3 Questions)
- Q1. You are currently a student and why do you want a job?
- Ans. I am a student and have some need. If something is personal, then because of the reason I want a job and not to depend on career and parents.
- Q2. Why do you want to join this company?
- Ans. I don't have any option. I have tried many companies, I have applied at many places, so I am applying here too. Who knows, I may get a positive response?
- Q3. What did you do in your education?
- Ans. In my education I have a B.A degree and am currently undergoing master running.
Real Life Experience: If you are in service, then how will you make the people happy and how will you solve any problem?
Interview Preparation Tips
- Creativity
- Beuty
- Computer Skills
- Editing
- Vlog
- knowledge fusion
- Product Management
- Customer Service
- Hoby
Selected
I applied via Job Fair and was interviewed in Aug 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about your self
- Q2. Thanku for giving my opputonity my name is md asif ahemd i am 22 years old
- Q3. Tell me about your experince
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Indiamart Intermesh
Anonymous
posted on 28 Jun 2024
They just share about how to work share assignment on how to work nothing complicated soo easy..only you have to make one video before
(2 Questions)
- Q1. Where do you work before ?
- Q2. Why you leave your job?
Selected
(2 Questions)
- Q1. I just want to work here for this company
- Q2. My way of working for this company
- Ans.
My way of working for this company is to prioritize customer satisfaction and provide efficient and effective solutions.
I prioritize customer satisfaction by actively listening to their concerns and addressing them promptly.
I strive to provide efficient and effective solutions by utilizing my knowledge of the company's products and services.
I maintain a positive and professional attitude when interacting with customers...
Interview Preparation Tips
- Life
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Need good company to work i will give 100%
- Q2. Best companies to work
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.
Some general queries, mathematical and analyticals. multiple choice. 15mins
(1 Question)
- Q1. Typing speed should be atleast 25wpm
(1 Question)
- Q1. Usual previous job questions and how long you can stay
Interview Preparation Tips
(1 Question)
- Q1. What are your weaknesses
(1 Question)
- Q1. What are your weaknesses
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. 1. Explain your daily routine?
- Q2. 2. Any incident with client/customer which was hard for you to overcome?
- Q3. 3. Tell me something about yourself.
Interview Preparation Tips
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