Dynamic Octopus Technology Collection Officer Interview Questions and Answers

Excel based, grammar based

Q1. Collection strategy
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Q2. Golden rules of accounting
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• The first golden rule is to maintain a record of all transactions.

• The second golden rule is to maintain a record of all expenses and incomes.

• The third golden rule is to maintain a record of all assets and liabilities.

• The fourth golden rule is to ensure that the accounting records are accurate and up-to-date.

• The fifth golden rule is...read more
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Q1. Tell me about yourself.
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Q1. I am interested but location Bhilwara
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Q2. I hard worker but location is Bhilwara
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Q1. Banking related questions.DRA full form and about collections..
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Q2. Be bold , don't act like smart 🤓
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Q1. How to handle NPA customers
Ans. 
Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.
• Listen to their concerns and empathize with their situation

• Offer flexible repayment options based on their financial situation

• Provide clear communication and follow-up regularly

• Consider legal action as a last resort

• Maintain professionalism and respect at all times
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Q2. Which buckets are handled
Ans. 
Buckets handled depend on the type of debt and its age.
• Buckets are categorized based on the number of days past due.

• Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.

• The collection officer will handle the buckets assigned to them based on their experience and expertise.

• They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.
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I am best for collections and recovers

Q1. 1st question please tell me a bout yourself
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Q2. How to handle with customer
Ans. 
Handle customers with empathy, patience, and professionalism.
• Listen actively to understand customer concerns

• Remain calm and composed, even in challenging situations

• Offer solutions or alternatives to resolve issues

• Maintain a positive attitude and friendly demeanor

• Follow up with customers to ensure satisfaction
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Q3. In case customer not answering the call what are you doing
Ans. 
If customer does not answer the call, I leave a voicemail and send a follow-up text or email.
• Leave a voicemail with a polite message requesting a call back

• Send a follow-up text or email with the same message

• Attempt to call again at a later time if necessary
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