DTDC Express Interview Questions, Process, and Tips

Q1. Hardwork is the key to success
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Q2. How to deal with customer
Ans. 
Dealing with customers requires empathy, active listening, and effective communication.
• Listen actively to understand their needs and concerns

• Show empathy and understanding towards their situation

• Communicate clearly and effectively, avoiding technical jargon

• Offer solutions that meet their needs and expectations

• Follow up to ensure their satisfaction and address any issues

• Maintain a positive and professional attitude thro
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Always follow the rules of the company

Q1. Introduction and experience
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Q2. Tell me about your self
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Q3. Current organisation process
Ans. 
Our current organisation process involves a structured hierarchy with clear roles and responsibilities.
• Clear job descriptions for each position

• Regular performance evaluations and feedback

• Team meetings to discuss goals and progress

• Use of project management tools like Trello or Asana
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Q4. Notice period and when will you join
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Q1. As same as HR
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Q2. Interview is based on your look
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Q3. Salary negotiation is a first priority of RM
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Q4. Notice period and joining date should be within 15 days, ( due to no BM will stay for more than 6 months
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Q1. Basic information my self family members hobbies
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Q2. Any experience for in this field
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Q1. About you and carriers regarding.
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Q1. Experience and position regarding questions.
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Q1. Background and experience .also planning for future growth.
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Q1. Higher authority related questions
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Q1. What was the yield for the customers you onboard.
Ans. 
The yield for the customers I onboarded was 85% on average.
• Achieved an average yield of 85% for onboarded customers

• Implemented targeted marketing strategies to attract high-yield customers

• Provided exceptional customer service to retain and upsell existing customers
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Q2. The average yield in the SCM industry is between 10-12 and if the customer is big MNC then the yield differ and can be lower than 10 depending on the volume.
Ans. 
Yield in the SCM industry varies between 10-12, but can be lower for big MNC customers depending on volume.
• Yield in the SCM industry typically ranges between 10-12%

• For big MNC customers, the yield can be lower than 10% due to higher volumes

• Yield is a key metric in supply chain management to measure efficiency and profitability
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Q1. Basic about yourself
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Q1. In which field your applying for
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