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DTDC Express
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I appeared for an interview in Jun 2022.
Dealing with customers requires empathy, active listening, and effective communication.
Listen actively to understand their needs and concerns
Show empathy and understanding towards their situation
Communicate clearly and effectively, avoiding technical jargon
Offer solutions that meet their needs and expectations
Follow up to ensure their satisfaction and address any issues
Maintain a positive and professional attitude thro
Always follow the rules of the company
I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.
I appeared for an interview before Jan 2022.
I applied via Job Portal and was interviewed before Aug 2020. There was 1 interview round.
T cods in SAP in logistics tool
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
I applied via Job Portal and was interviewed in Jul 2024. There was 1 interview round.
I appeared for an interview before Feb 2024.
I applied via LinkedIn and was interviewed in Jun 2023. There were 4 interview rounds.
Behaviour
CRM Answer,
How to Handled customer services
I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.
Final round this is like knowledge and process and safety realated questions
based on 1 interview
Interview experience
based on 1 review
Rating in categories
Operations Executive
423
salaries
| ₹1.1 L/yr - ₹4 L/yr |
Assistant Manager
263
salaries
| ₹1.8 L/yr - ₹10.4 L/yr |
Channel Management Officer
217
salaries
| ₹2 L/yr - ₹5.5 L/yr |
Operation Assistant
187
salaries
| ₹1 L/yr - ₹3.3 L/yr |
Senior Executive
179
salaries
| ₹1.8 L/yr - ₹5.5 L/yr |
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