Dr ITM Interview Questions and Answers

To handle 10 centers in one place, establish clear communication channels, implement efficient processes, and utilize technology.

• Establish a centralized communication system to ensure effective coordination and information sharing.

• Implement standardized processes and procedures across all centers to maintain consistency and streamline operations.

• Utilize technology solutions like project management software, CRM systems, and video conferencing tools to facilitate remote manage...read more

There are two types of attrition - voluntary and involuntary.

• Voluntary attrition is when an employee leaves the organization on their own accord.

• Involuntary attrition is when an employee is terminated or laid off by the organization.

• Voluntary attrition can be further classified into two types - functional and dysfunctional.

• Functional attrition is when an employee leaves the organization for a better opportunity or career growth.

• Dysfunctional attrition is when an employee leav...read more

Social media refers to online platforms that allow users to create, share, and interact with content and other users.

• Social media includes platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can create profiles, share content such as photos and videos, and interact with others through likes, comments, and messages.

• Social media is often used for marketing and advertising purposes, as well as for personal communication and networking.

• Social media can have...read more

A customer service executive is responsible for providing assistance and support to customers, ensuring their satisfaction and resolving any issues they may have.

• Assisting customers with inquiries, complaints, and requests

• Providing product information and guidance

• Resolving customer issues and complaints

• Handling customer escalations

• Processing orders, returns, and refunds

• Maintaining customer records and databases

• Building and maintaining positive customer relationships

• Upselling ...read more

Throughput refers to the amount of work completed in a given time period.

• It is a measure of productivity and efficiency.

• It can be calculated by dividing the amount of work completed by the time taken to complete it.

• Examples include the number of products manufactured per hour or the number of calls handled by a call center in a day.

I am proficient in MS Excel and have experience in creating reports.

• Proficient in using Excel functions such as VLOOKUP, Pivot Tables, and Macros

• Experience in creating reports for sales, finance, and inventory management

• Ability to analyze data and present it in a clear and concise manner

• Familiarity with data visualization tools such as Tableau and Power BI