Dhani Loans and Services Customer Care Officer Interview Questions and Answers for Freshers

I am available to work on weekends.

• I have no prior commitments on weekends.

• I understand the importance of weekend availability in customer service.

• I am willing to work flexible hours on weekends.

• I have worked in jobs before that required weekend availability.

• I am excited to be part of a team that values weekend availability.

The process involves file checking, understanding customer needs, providing solutions, and follow-up.

• Check files for accuracy and completeness

• Understand customer needs and requirements

• Provide solutions and options to customers

• Follow-up with customers to ensure satisfaction

• Maintain records and documentation of customer interactions

I have a diverse background with a mix of personal and educational experiences.

• Personal background: I grew up in a small town and have always been passionate about helping others.

• Educational background: I have a Bachelor's degree in Business Administration with a focus on customer service.

• Example: During my college years, I worked part-time as a customer service representative at a retail store, where I gained valuable...read more

KYC stands for Know Your Customer. It is a process used by businesses to verify the identity of their clients and assess potential risks.

• KYC is a regulatory requirement in many industries, including banking, insurance, and financial services.

• The purpose of KYC is to prevent identity theft, fraud, money laundering, and terrorist financing.

• KYC involves collecting and verifying customer information, such as name, address,...read more