Dhani Healthcare Interview Questions and Answers

Communicate with the customer to understand the reason for non-payment and offer alternative payment options.

• Contact the customer through phone, email or letter to understand their situation.

• Offer alternative payment options such as a payment plan or deferred payment.

• Consider legal action as a last resort.

• Maintain a professional and respectful attitude towards the customer.

• Document all communication and actions taken f...read more

To sell a product, understand the customer's needs, highlight the benefits, and create a sense of urgency.

• Identify the customer's pain points and how the product can solve them

• Highlight the unique features and benefits of the product

• Create a sense of urgency by offering limited-time discounts or emphasizing the product's popularity

• Address any objections or concerns the customer may have

• Close the sale by asking for the ...read more

Inbound and outbound refer to different types of customer interactions in customer care.

• Inbound refers to customer interactions initiated by the customer, such as phone calls, emails, or chat messages.

• Outbound refers to customer interactions initiated by the company, such as follow-up calls, sales calls, or customer surveys.

• Inbound interactions focus on addressing customer inquiries, resolving issues, or providing supp...read more

To convince a customer, it is important to understand their needs and concerns and provide them with a solution that meets their requirements.

• Listen actively to the customer and understand their perspective

• Empathize with their situation and show that you understand their concerns

• Provide a solution that meets their needs and offer alternatives if necessary

• Explain the benefits of the solution and how it can help them

• Be p...read more

To sell quality products, focus on understanding customer needs, highlighting unique features, and providing excellent customer service.

• Conduct market research to identify customer needs and preferences

• Highlight the unique features and benefits of the product

• Provide excellent customer service to build trust and loyalty

• Offer promotions or discounts to incentivize purchases

• Collect and respond to customer feedback to impr...read more

I am a highly motivated and experienced Collection Officer with a proven track record of success in debt recovery.

• I have over 5 years of experience in the financial industry, specifically in debt collection.

• I am skilled in negotiating payment plans and settlements with debtors.

• I have a strong understanding of legal and regulatory requirements related to debt collection.

• I am a team player and have experience working col...read more