Deloitte Interview Questions, Process, and Tips

Q1. Give me a Brief Introduction about you ?
Ans. 
I am a dedicated and experienced Servicenow Consultant with a strong background in IT service management.
• Over 5 years of experience implementing and customizing Servicenow solutions

• Proficient in ITIL processes and best practices

• Skilled in configuring workflows, forms, and reports

• Strong communication and problem-solving skills

• Certified in Servicenow Administration and Implementation
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Q2. Elaborate more on your current role and responsibilities ?
Ans. 
I am currently working as a Servicenow Consultant responsible for implementing and customizing Servicenow solutions for clients.
• Designing and implementing Servicenow modules based on client requirements

• Customizing workflows, forms, and reports in Servicenow platform

• Providing technical support and training to end users

• Collaborating with cross-functional teams to ensure successful implementation

• Participating in project p
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Q3. Order of Execution of ACLs ?
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The order of execution of ACLs is determined by the sequence number assigned to each ACL rule.
• ACL rules are executed in numerical order based on the sequence number assigned to them.

• Lower sequence numbers are executed before higher sequence numbers.

• If multiple ACL rules have the same sequence number, the order of execution is determined by the order in which they were created.

• ACL rules with a sequence number of 10000 o...read more
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Q4. What are ACLs ?
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ACLs (Access Control Lists) are permissions that define what users or groups can access or modify specific resources in a system.
• ACLs are used to control access to data and functionality within a system.

• They are typically defined at the object level and specify which users or groups have access to perform certain actions.

• ACLs can be set to restrict or allow read, write, create, delete, or execute permissions.

• For exampl...read more
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Q5. What is the Syntax for including the Mail Script in a notification body ?
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Syntax for including Mail Script in a notification body
• Use ${mail_script} to include the Mail Script in a notification body

• Ensure the Mail Script is properly formatted and enclosed in ${}

• Example: Hello, ${mail_script} is the Mail Script for this notification
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Q6. Email Script Scenario based question ?
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Q7. How to substitute record values/Link in the mail body ?
Ans. 
Substitute record values/Link in the mail body using placeholders.
• Use placeholders in the mail body template to substitute record values or links.

• Retrieve the record values or links from the database or API.

• Replace the placeholders with the actual values before sending the email.
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Q8. What are different ways we can implement REST APIs integration ?
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Different ways to implement REST APIs integration
• Using HTTP methods like GET, POST, PUT, DELETE

• Using authentication methods like OAuth, API keys

• Using webhooks for real-time data updates

• Implementing rate limiting to prevent abuse

• Leveraging API gateways for security and monitoring

• Using API documentation tools like Swagger or Postman
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Q9. ACL Scenario based questions
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Q1. Brief introduction about you ?
Ans. 
I am a highly skilled Servicenow Consultant with 5+ years of experience in implementing and customizing Servicenow solutions.
• 5+ years of experience in Servicenow implementation and customization

• Strong knowledge of IT service management processes

• Certified Servicenow Administrator and Developer

• Experience in integrating Servicenow with other systems such as Jira and Salesforce
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Q2. Notable Achievements you have had till date ?
Ans. 
Implemented ServiceNow ITSM solution for a Fortune 500 company resulting in 30% increase in efficiency.
• Led a team in successfully implementing ServiceNow ITSM solution for a Fortune 500 company

• Achieved a 30% increase in efficiency through the implementation

• Received recognition from senior management for the successful project completion
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Q3. What are the difficulties you have faced in your current organization project ?
Ans. 
One of the difficulties I faced in my current project was inadequate communication among team members.
• Lack of clear communication led to misunderstandings and delays in project delivery

• Team members were not aligned on project goals and priorities

• Difficulty in coordinating tasks and dependencies due to poor communication

• Challenges in resolving issues and making decisions without effective communication
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Q4. Why do you want to leave your current company ?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for a new challenge to further develop my skills and knowledge.

• Interested in exploring new technologies and methodologies that my current company does not offer.

• Seeking a company culture that aligns better with my values and career goals.
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Q1. Brief introduction on yourself
Ans. 
Experienced Servicenow Consultant with 5+ years of implementing and optimizing ITSM solutions for various clients.
• Implemented ITSM solutions for Fortune 500 companies

• Expertise in Service Catalog, Incident Management, and Change Management modules

• Certified in Servicenow Administration and Development

• Strong communication and problem-solving skills
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Q2. How do you explain your client about the application who is not technically strong ?
Ans. 
I would use simple and non-technical language to explain the application to the client.
• Start by understanding the client's level of technical knowledge

• Avoid using jargon and technical terms

• Use analogies or real-life examples to explain complex concepts

• Provide hands-on demonstrations or visual aids if possible

• Encourage the client to ask questions and clarify any doubts
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Q3. What are the 3 factors that you would discuss with the client before implementing something in ServiceNow ?
Ans. 
The 3 factors to discuss with a client before implementing something in ServiceNow
• Understand the client's specific requirements and goals

• Assess the impact on existing processes and systems

• Discuss the timeline, budget, and resources needed for implementation
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Q4. Explain about the integrations you have worked on in your current/previous Project ?
Ans. 
I have worked on integrations with various third-party tools such as JIRA, Slack, and Azure DevOps.
• Integrated ServiceNow with JIRA for seamless issue tracking

• Implemented integration between ServiceNow and Slack for real-time notifications

• Established integration between ServiceNow and Azure DevOps for streamlined development processes
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Q1. Brief Introduction on yourself ?
Ans. 
Experienced Servicenow Consultant with a background in IT service management and process automation.
• Over 5 years of experience implementing Servicenow solutions for various clients

• Skilled in configuring and customizing Servicenow modules such as Incident, Problem, Change, and Service Catalog

• Strong understanding of ITIL framework and best practices

• Certified Servicenow System Administrator and Implementation Specialist

• Ex
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Q2. Why do you wanna leave your current Organization ?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for a new challenge to further develop my skills and knowledge

• Interested in exploring new technologies and methodologies

• Seeking opportunities for career advancement and growth

• Want to work in a more collaborative and innovative environment
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Q3. What are your location preference ?
Ans. 
I am open to relocation for the right opportunity.
• Open to relocation for the right opportunity

• Flexible with location preferences

• Willing to consider different locations
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Q4. What is your LWD (last working day) ?
Ans. 
My LWD is 30th September 2021.
• My last working day is on 30th September 2021.

• I will be transitioning out of my current role by the end of September.

• I have already informed my current employer about my LWD.
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Q5. Finally Salary Negotiation with HR
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I had applied for the Canada Tax Consultant Role and the first round was the Versant and Aptitude test. First, HR called me for a basic discussion and informed me about the test rounds. The Versant round tested my English speaking, listening, and reading skills. After the Versant round, I took the aptitude test which had three sections - Logical reasoning, Accounting (including journal entries and B.Com related questions), and Excel-related questions.

Q1. Tell me about yourself, and your family
Ans. 
I am a tax consultant with a passion for helping clients navigate complex tax laws. My family is supportive and close-knit.
• I have been working as a tax consultant for the past 5 years

• I specialize in corporate tax planning and compliance

• My family consists of my parents, my spouse, and two children

• We enjoy spending quality time together on weekends
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Q2. Asked about my job roles in my previous company
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Q3. How did you cope with the previous tax season, and how many hours did you work last tax season?
Ans. 
I coped with the previous tax season by managing my time effectively and working long hours when necessary.
• I prioritized tasks and created a schedule to ensure all deadlines were met

• I communicated effectively with clients to gather necessary information in a timely manner

• I worked an average of 60 hours per week during the tax season

• I made sure to take breaks and practice self-care to avoid burnout
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Q4. Why are you leaving your current company
Ans. 
Seeking new opportunities for professional growth and development.
• Looking for new challenges and opportunities to expand my skills

• Interested in exploring different areas of tax consulting

• Seeking a company with better career advancement opportunities
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Q1. Tell me about yourself and your family and also about your friends.
Ans. 
I am a tax consultant with a loving family and a close-knit group of friends.
• I am a tax consultant by profession

• I have a supportive and loving family

• I have a close group of friends who I enjoy spending time with
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Q2. Have you done any extracurricular activities during your college
Ans. 
Yes, I was actively involved in the finance club and volunteered for tax preparation workshops.
• Participated in finance club activities

• Volunteered for tax preparation workshops

• Organized fundraising events for charity

• Attended seminars on tax laws and regulations
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Q3. What is your Hobby?
Ans. 
My hobby is photography. I love capturing moments and exploring different perspectives through my camera lens.
• I enjoy experimenting with different lighting techniques

• I like to explore new locations and find unique angles for my shots

• I often participate in photography contests and exhibitions
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Q1. Written test on comm skills
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Q1. Salary expectations
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Q2. Past experience and role description
Ans. 
Experienced Senior Consultant with a strong background in project management and strategic planning across various industries.
• Led a team of consultants in a project that improved client operational efficiency by 30%.

• Developed strategic plans for clients in the healthcare sector, resulting in a 15% increase in patient satisfaction scores.

• Conducted market analysis for a tech startup, helping them secure $2 million in fun...read more
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Q1. Testing basics questions
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Q2. Mobile app testing
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Q1. Detailed testing
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Q2. Scenrio based
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Q1. Company fitment
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Q1. Define the bug life cycle
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Bug life cycle is the process of identifying, reporting, fixing, retesting, and closing bugs in software development.
• Bug identification: Finding and reporting bugs in the software.

• Bug triage: Prioritizing bugs based on severity and impact.

• Bug resolution: Fixing the reported bugs by developers.

• Bug retesting: Verifying that the bug is fixed and not causing any new issues.

• Bug closure: Closing the bug after verification an
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Q2. Roles and responsibilities
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Q3. Negative test case on buying a book
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Negative test case on buying a book
• Attempt to buy a book with insufficient funds in the account

• Try to buy a book that is out of stock

• Purchase a book with invalid payment method

• Add a book to the cart but do not proceed with the purchase
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Q4. Difference between regression, sanity and smoke
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Regression, sanity, and smoke testing are different types of testing performed during software development.
• Regression testing is re-running tests on previously tested code to ensure that new changes have not affected existing functionality.

• Sanity testing is a quick test to check if the build is stable enough for further testing.

• Smoke testing is a preliminary test to check if the major functionalities of the software ar...read more
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Q5. Introduction and project
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Q1. Introduction and project
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Q2. SQL question basic level
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Q3. Primary key and foreign key
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