Dell Customer Service Executive Interview Questions and Answers for Experienced

Q1. Tell me about your last experience
Ans. 
My last experience involved resolving a customer's issue with a product delivery.
• Customer was upset about a delayed delivery

• I apologized for the inconvenience and offered to track the package

• Communicated with the shipping company to provide updates to the customer

• Ensured the customer received the package on time and followed up to confirm satisfaction
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Q2. How to deal with angery customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer solutions to address the customer's issue and resolve it

• Follow up with the customer to ensure their
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Q1. Relative of technical
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Q2. Opposite relative
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Q3. Mostly important
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Q4. My introduction
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Q5. Realtive self questions and introduction
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Computer science and technology

Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Last working question

Last working question

Q1. Salery discussion
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Q1. Sir you can ask me whatever you like.
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One question of 3 hrs with 50 test cases all needed to pass.

Q1. Core computer science concept. DS, operating system, bits
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Q1. What is your family background?
Ans. 
My family background is diverse and multicultural, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We have relatives living in different countries, including the USA, India, and Australia.

• Our family gatherings are always filled with interesting conversations and cultural exchange.
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Q2. Share details of your previous job.
Ans. 
I worked as a Software Engineer at XYZ Company.
• Developed and maintained software applications using Java and Python.

• Collaborated with cross-functional teams to gather requirements and design solutions.

• Implemented unit tests and performed code reviews to ensure code quality.

• Participated in agile development processes and attended daily stand-up meetings.

• Resolved bugs and issues reported by users and provided technical s...read more
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Q3. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior software engineer leading a team of developers, working on complex projects and contributing to the growth of the company.
• Leading a team of developers

• Working on complex projects

• Contributing to the growth of the company
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include problem-solving, attention to detail, and teamwork. My weaknesses include time management and public speaking.
• Strengths: problem-solving

• Strengths: attention to detail

• Strengths: teamwork

• Weaknesses: time management

• Weaknesses: public speaking
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Q5. Tell me about yourself.
Ans. 
I am a software engineer with experience in developing and maintaining software applications.
• I have a Bachelor's degree in Computer Science.

• I have worked on various projects using different programming languages such as Java, C++, and Python.

• I am skilled in software development methodologies like Agile and have experience with version control systems like Git.

• I have strong problem-solving and analytical skills, which h...read more
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