Croma Css Executive Interview Questions and Answers

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more

I am highly capable of handling critical situations and have strategies to increase sales.

• I have a strong problem-solving ability and can think quickly on my feet.

• I am skilled at analyzing data and identifying areas for improvement in the sales process.

• I have experience in developing and implementing effective sales strategies.

• I am adept at building and maintaining relationships with clients, which can lead to increase...read more

To convince a customer for selling products, it is important to understand their needs and provide a solution that meets those needs.

• Listen actively to the customer's needs and concerns

• Highlight the benefits and features of the product that meet their needs

• Provide social proof such as customer testimonials or case studies

• Offer a trial or demo to showcase the product's value

• Address any objections or concerns the custome...read more

I can contribute to sales increase by identifying potential customers, building strong relationships, and providing excellent customer service.

• Identify potential customers through market research and networking

• Build strong relationships with customers through regular communication and follow-up

• Provide excellent customer service by addressing concerns and offering solutions

• Offer promotions and discounts to incentivize p...read more

Handling critical situations requires quick thinking, clear communication, and a calm demeanor.

• Assess the situation and prioritize actions

• Communicate clearly and effectively with all parties involved

• Remain calm and focused

• Take decisive action while considering potential consequences

• Seek assistance or advice from colleagues or superiors if necessary

I prioritize the problems based on urgency and importance, and then allocate time and resources accordingly.

• Assess the urgency and importance of each problem

• Create a plan of action for each problem

• Allocate time and resources based on the plan

• Regularly reassess and adjust the plan as needed

• Example: If one problem is a deadline that cannot be missed and the other is a minor issue, prioritize the deadline and allocate mor

Width/ Numerical Distribution and Depth/ Weightage Distribution are two methods of measuring product distribution.

• Width/ Numerical Distribution refers to the number of outlets or stores where a product is available.

• Depth/ Weightage Distribution refers to the quantity of the product available in each outlet or store.

• Both methods are important in measuring the reach and availability of a product in the market.

• For example...read more

Yes, I am familiar with pivot and Vlookup functions in Excel.

• Pivot tables are used to summarize and analyze large data sets in Excel.

• Vlookup is used to search for a value in a table and return a corresponding value from another column.

• Pivot tables can be used to create dynamic reports and perform data analysis.

• Vlookup is commonly used for data reconciliation and merging datasets.

• Both functions are powerful tools for da