Filter interviews by
I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Aug 2021. There were 2 interview rounds.
Managed real-time and historical data analysis, forecasting, scheduling, and reporting for contact center operations.
Managed WFM software to optimize staffing levels and meet service level goals
Created and maintained agent schedules based on forecasted call volume and agent availability
Analyzed call center metrics to identify trends and make recommendations for process improvements
Developed and presented reports to man...
Top trending discussions
based on 73 reviews
Rating in categories
Associate
133
salaries
| ₹1.8 L/yr - ₹3.8 L/yr |
Senior Analyst
113
salaries
| ₹4 L/yr - ₹7.5 L/yr |
Analyst
103
salaries
| ₹2.8 L/yr - ₹5.7 L/yr |
Senior Underwriter
33
salaries
| ₹4.2 L/yr - ₹7.6 L/yr |
Process Associate
22
salaries
| ₹2.2 L/yr - ₹4 L/yr |
Accenture
Deloitte
KPMG India
PwC