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CMS IT Services

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3.1

based on 2.5k Reviews

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CMS IT Services Service Delivery Manager Interview Questions and Answers

Updated 6 Nov 2024

CMS IT Services Service Delivery Manager Interview Experiences

4 interviews found

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 5 Jan 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical 

(8 Questions)

  • Q1. Problem Management
    • Add your answer
  • Q2. Incident management, SR, CR
    • Add your answer
  • Q3. RACI Process need to be explained
    • Add your answer
  • Q4. Project Management
    • Add your answer
  • Q5. P1, P2, P3 & P4 data preparation, resolution.
    • Add your answer
  • Q6. SLA, OLA, OLM, MSA, Penalty
    • Add your answer
  • Q7. Compliance Management
    • Add your answer
  • Q8. Server, Network, Firewall, Routing & Switching
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before appeared for the interview be well prepared and presentetive. Technically be well versed.

Service Delivery Manager Interview Questions & Answers

user image Sagar Kumar

posted on 6 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Rate yourself as IT Service Delivery Manager and why you are rating yourself between 8-10
    • Add your answer
  • Q2. How to handle tuff client
  • Ans. 

    Handling tough clients requires patience, empathy, and effective communication.

    • Listen actively to understand their concerns and frustrations

    • Remain calm and composed, avoiding getting defensive or confrontational

    • Empathize with their situation and show that you are willing to work towards a resolution

    • Set clear boundaries and expectations for the relationship

    • Communicate openly and honestly, keeping them informed of progre...

    • Answered by AI
    Add your answer

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Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 6 Nov 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Approached by Company and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About my experiance in Service Delivery
    • Add your answer

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 4 Nov 2022

I applied via Approached by Company

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

1) Questions of Network OSI layers
2) Basic Computer H/w troubleshooting questions
3) Operating System

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1) How quickly can you join 2) Are you ready to work in shifts
    • Add your answer
  • Q2. 1) Questions on basic HW 2) OSI layer
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Pl do not join this Company. Work Environment is very Toxic. Leadership is very Bad. All Good Leaders have left the Company. The remaining ones are just garbage in the river.

CMS IT Services interview questions for designations

 Delivery Head

 (1)

 Customer Service Engineer

 (1)

 Service Desk Engineer

 (4)

 Assistant Manager

 (1)

 Project Manager

 (1)

 Business Operations Manager

 (1)

 Department Manager

 (1)

 IT Manager

 (1)

Service Delivery Manager Jobs at CMS IT Services

View all

Top trending discussions

View All
Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
Got a question about CMS IT Services?
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Interview questions from similar companies

Service Delivery Manager Interview Questions & Answers

Tiger Analytics user image Anonymous

posted on 28 May 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Case Study 

They gave a case study which i presented well. But Interviewer was not having any clue what he is asking for. He just wants to prove himself like he knows all the process. Glad i didnt made a decision to join

Round 2 - One-on-one 

(1 Question)

  • Q1. Surbhi Singh took the interview and she was asking all irrelevant question which was not my technology she just want to show off what she know very rude .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dont join if their panel is like this. Think how company culture would be .

Technical Delivery Manager Interview Questions & Answers

Bounteous x Accolite user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

String and Array based questions

Round 2 - Technical 

(2 Questions)

  • Q1. SQL queries based on employee table
    • Add your answer
  • Q2. Unix basic commands and shell script
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Why are you looking for a change
    • Add your answer
  • Q2. Willing to relocate if needed
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well on coding, DSA

Service Delivery Manager Interview Questions & Answers

Tiger Analytics user image Anonymous

posted on 28 May 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Case Study 

They gave a case study which i presented well. But Interviewer was not having any clue what he is asking for. He just wants to prove himself like he knows all the process. Glad i didnt made a decision to join

Round 2 - One-on-one 

(1 Question)

  • Q1. Surbhi Singh took the interview and she was asking all irrelevant question which was not my technology she just want to show off what she know very rude .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dont join if their panel is like this. Think how company culture would be .

Delivery Manager Interview Questions & Answers

Xoriant user image Anonymous

posted on 2 Dec 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Discussion about my overall experience
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Mostly salary discussion
    • Add your answer

Delivery Manager Interview Questions & Answers

Xoriant user image Anonymous

posted on 25 Aug 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Normal questions related to delivery management
  • Ans. Explain about SDLC, Agile processes etc
    • Answered Anonymously
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Normal questions like your background your prior experience and team handling skills
  • Ans. Focus more on how you managed teams moral and got the customer satisfaction
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not much difficult to crack

Delivery Executive Interview Questions & Answers

iMerit user image Anonymous

posted on 1 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Common technical and general knowledge mainly

Round 3 - One-on-one 

(1 Question)

  • Q1. Panel interview
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Candidate details and what to expect from the company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Some general knowledge about data annotation and technical know hows are sufficient
More about working at CMS IT Services

CMS IT Services Interview FAQs

How many rounds are there in CMS IT Services Service Delivery Manager interview?
CMS IT Services interview process usually has 1-2 rounds. The most common rounds in the CMS IT Services interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for CMS IT Services Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CMS IT Services. The most common topics and skills that interviewers at CMS IT Services expect are Service Delivery Management, IT Infrastructure, ITIL, End User Support and IT Infrastructure Management.
What are the top questions asked in CMS IT Services Service Delivery Manager interview?

Some of the top questions asked at the CMS IT Services Service Delivery Manager interview -

  1. How to handle tuff cli...read more
  2. P1, P2, P3 & P4 data preparation, resoluti...read more
  3. Server, Network, Firewall, Routing & Switch...read more

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CMS IT Services Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 3 CMS IT Services interviews
Referral
33%
67% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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CMS IT Services Service Delivery Manager Salary
based on 35 salaries
₹5.2 L/yr - ₹18 L/yr
38% less than the average Service Delivery Manager Salary in India
View more details

CMS IT Services Service Delivery Manager Reviews and Ratings

based on 9 reviews

3.6/5

Rating in categories

2.8

Skill development

2.9

Work-Life balance

2.1

Salary & Benefits

2.6

Job Security

2.3

Company culture

2.1

Promotions/Appraisal

2.5

Work Satisfaction

Explore 9 Reviews and Ratings
Service Delivery Manager Jobs at CMS IT Services
CMS IT Services - Manager - Service Delivery - EUC/EUS (15-21 yrs)

Bangalore / Bengaluru,

Navi Mumbai

15-21 Yrs

₹ 50-62 LPA

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