CMS IT Services Desktop Support Engineer Interview Questions, Process, and Tips for Experienced

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Experienced in providing technical support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring computer systems and networks

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• It helps users access websites and other online services by translating domain names into IP addresses that computers can understand.

• DNS also helps with email delivery, ensuring that emails are sent to t...read more

The latest version of Windows is Windows 11.

• Windows 11 is the latest version of the Windows operating system.

• It was officially released on October 5, 2021.

• Windows 11 introduces a new design, improved performance, and new features like Snap Layouts and Snap Groups.

Office 365 can be configured by setting up user accounts, assigning licenses, configuring email settings, and setting up security measures.

• Set up user accounts by adding users in the admin portal

• Assign licenses to users based on their roles and needs

• Configure email settings such as setting up mailboxes, distribution lists, and email forwarding

• Set up security measures like enabling multi-factor authentication and settin

I possess extensive knowledge in desktop support, troubleshooting, and customer service, ensuring efficient IT solutions.

• Proficient in Windows and macOS operating systems, with experience in installation and configuration.

• Skilled in diagnosing hardware issues, such as replacing hard drives and upgrading RAM.

• Experienced in using remote support tools like TeamViewer and Remote Desktop for troubleshooting.

• Knowledgeable in...read more

I maintain a high accuracy level by following protocols, double-checking work, and utilizing tools effectively.

• I consistently resolve 95% of support tickets on the first call, minimizing repeat issues.

• I use checklists to ensure all troubleshooting steps are followed, reducing errors.

• I regularly review and update documentation to reflect accurate procedures and solutions.

• In my previous role, I implemented a tracking sys...read more

SPMS shorting can be started by following a few simple steps.

• Ensure that all devices are turned off and unplugged.

• Connect the SPMS cables to the appropriate ports on the devices.

• Turn on the devices and check for proper connectivity.

• If there are any issues, troubleshoot and recheck connections.

• Once everything is working properly, the SPMS shorting has been successfully started.

McAfee Drive Encryption can be installed by following a few simple steps.

• Download the McAfee Drive Encryption software from the official website

• Run the installer and follow the on-screen instructions

• Configure the encryption settings according to your requirements

• Activate the software using the license key provided

• Restart the system to complete the installation process

Data backup when OS is corrupt

• Boot from a live CD/USB and backup data to an external drive

• Use a data recovery software to extract data from the corrupt OS

• Connect the hard drive to another computer and backup data

• Use cloud storage services to backup important data regularly

To assemble a new system, start by preparing the components and tools, then install the CPU, RAM, and storage, followed by the motherboard and power supply.

• Prepare components and tools

• Install CPU, RAM, and storage

• Install motherboard and power supply

• Connect cables and peripherals

• Install operating system and drivers