AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Citicorp Customer Support Interview Questions and Answers
Citicorp Customer Support Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself? what's present in the resume? how long are willing to stick to the company?
- Q2. How long are you willing to stick with the company?
- Q3. Whats your package expectation?
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Mutahir Pasha
posted on 14 Jun 2024
(2 Questions)
- Q1. Tell me something about yourself which is not on your resume?
- Q2. Which metric is important? AHT or CSAT?
- Ans.
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
Interview Preparation Tips
(2 Questions)
- Q1. Sales kar loge Aur kaise karte hain
- Q2. HL documentation
(2 Questions)
- Q1. Sales ka kya knowledge hai
- Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
Customer Service Executive Interview Questions & Answers
American Express
Anonymous
posted on 6 Aug 2023
Selected
I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.
(2 Questions)
- Q1. Salary drawn in current organization
- Q2. Why you want to join American Express?
(1 Question)
- Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
(2 Questions)
- Q1. Why you want to join Amex? Tell about your hobbies.
- Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
(2 Questions)
- Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
- Q2. Travel is in boom. Why are you quitting now?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Aditya Birla Capital
Digital News & Earning Option
posted on 22 May 2023
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There was 1 interview round.
(3 Questions)
- Q1. Basic about profile previous experience etc
- Q2. Basic about introduction last experience
- Q3. Sales profile products and Marketing in field
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.
Behavioural test like 60 questions.
(2 Questions)
- Q1. About Trade life cycle
- Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
- Q2. What is Asset Management?
- Ans.
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
Asset management involves tracking, maintaining, and disposing of assets.
It includes activities such as inventory management, maintenance scheduling, and financial planning.
Asset management aims to ensure assets are utilized efficiently and effectively.
Examples of assets that can be managed include physi...
Interview Preparation Tips
- Investment Banking
- CIBOP
I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.
The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Where do you see yourself in 5 years?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
- Mutual Funds
- Investment Banking
- Finance
- Accounting basics
- Share Market
Customer Service Executive Interview Questions & Answers
JPMorgan Chase & Co.
Anonymous
posted on 25 Apr 2024
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why would you like to apply here
- Q2. Tell me something about yourself
(1 Question)
- Q1. Explain the gap in employment during covid
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.
(2 Questions)
- Q1. About your self, education and working on sales with comfort
- Q2. Do you have your own bike
Mathematics question simple intrest,age, compound interest
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
American Express
Anonymous
posted on 29 Apr 2023
Selected
I applied via Referral and was interviewed in Oct 2022. There were 5 interview rounds.
You will be asked to write a passage of around 200-250 words on any topic given by the HR.
(1 Question)
- Q1. Stability questions. Around resume and experience.
(1 Question)
- Q1. They require 35 wpm typing speed with 95% accuracy.
(1 Question)
- Q1. This was ops round. There were questions around the resume. The manager basically test stability and field knowledge.
Interview Preparation Tips
1. Be confident
2. Choose not to lie when that doesn't matter much.
3. Be prepared to answer everything you have mentioned in the resume and that includes the previous experiences, their date of joining and reliving. Why you are leaving the current job.
4. There might be questions to check stability. They might ask your views on working overtime, rotational shifts and offs.
5. There might be some questions about your family and their occupations.
6. Again, be confident.
Citicorp Interview FAQs
Tell us how to improve this page.
Citicorp Interviews By Designations
- Citicorp Analyst Interview Questions
- Citicorp Assistant Manager Interview Questions
- Citicorp Associate Vice President Interview Questions
- Citicorp Business Analyst Interview Questions
- Citicorp Officer Interview Questions
- Citicorp AVP Interview Questions
- Citicorp Software Developer Interview Questions
- Citicorp Assistant Vice President Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
|
Assistant Vice President
4.7k
salaries
|  ₹17 L/yr - ₹48 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹6.1 L/yr - ₹20.5 L/yr |
|
Officer
2.8k
salaries
| ₹10.6 L/yr - ₹35.5 L/yr |
|
Vice President
2.5k
salaries
| ₹24 L/yr - ₹70 L/yr |
|
Manager
2.3k
salaries
| ₹9 L/yr - ₹37 L/yr |
State Bank of India
HDFC Bank
ICICI Bank
Axis Bank
- Home >
- Interviews >
- Citicorp Interview Questions >
- Citicorp Customer Support Interview Questions
